CostumeParty.comReviews of costumeparty.com

I emailed letting the company know I needed to return the costume due to wrong fit. They then emailed letting me know I could not return because I opened the bag. I never opened the bag, the costume was plus size which would never fit me. I ordered incorrectly. I went back and forth through email getting nowhere. I finally sent an email stating I was done arguing over a $30 costume and I would never be using their services again. I also have warned everyone I know about their POOR CUSTOMER SERVICE.

I ordered my 3 year old the blue Mermaid costume and it says it fits a 2-4 year old. I couldn't even get it over her head and she is skinny. I measured it and looked at what they said their measurements were and they were half the size they stated. Customer service sent me an email saying sorry you opened it and we don't except products that have been opened. Wow, I unsnapped the bag, very bad practice. Good thing I didn't pay more than $20. It was also very cheaply made.

The costume pictured was of a light peach/pink - almost a hint of color - and the costume I received looked like a dark Pepto Bismol color. I explained this to the rep and sent a close up picture of the material. The rep rudely responded that the name of the costume has to do with Peach, not the color. I went back to the web site and they actually list the color as peach. After telling them that I hadn't opened the package and wanted to return it, they asked for another picture to prove it because they didn't believe me. I sent it and asked for a return label and they refused even though they've listed and pictured something incorrectly. STAY AWAY. There are plenty of other sites.

I ordered a costume on Jan. 26th as a gift for a party on February 2nd - today. I paid extra for express shipping (3-5 business days) so that I would have it in time. The party is in two hours and now my son has to show up empty-handed. Very disappointed with the service.

I ordered a costume on Monday night and paid an additional fee for expedited shipping (3-5 days) to receive it by Saturday and the item didn't arrive until Tuesday the following week. Needless to say I didn't have the costume for the party and I was thoroughly disappointed. Didn't even open the package. Just sent it back.

I ordered the "Burlesque Babe" costume for halloween this year, and it arrived on 10/24/12 with a broken zipper. I emailed that day for an RA, called 2 days later and left a message since no one answered the phone, and emailed the RA request form again a few days after that. As of today, 11/09/12, I haven't recieved any reply from them, I am stuck with a costume I can't wear, and out $100.00. I would not recommend this company to anyone, and have been advising everyone I know to avoid them.

The item I ordered arrived to my house damaged and I went on the website and there is not a phone number listed anywhere to contact this company (Costume Party). The only way they want you to communicate with them is via email. So, I did the return request and explained I needed a RTM # and I would like to replace the product. I waited a week and I got no response so I emailed them again asking them to please response and told the story all over again. It's been 10 days now and still no response. I checked my spam folder in my email and there is nothing. I do know that this company sent me a receipt via email immediately after I made my order and a email saying the items were being shipped. So I know that there emails get through to my inbox. This is very frustrating and quite annoying to have a damaged product and no way to return it because they won't respond. I would never order from this company again.

No phone number on web site to call for questions, left email message to talk to a customer service rep no answer back. The costume was not delivered on time for my sons bday party. Need to return costume but no number to call. Communication is very very low!!!! Costume was in great condition but too late for party.