Cost-U-Less InsuranceReviews of costulessdirect.com

Worst customer service ever! They have minimal training. They will talk back to you and be snarky and talk over you. If you ask to speak to a supervisor they will always tell you they are in a meeting and will tell you that you will get a call back. No one will ever call. They will say they are transferring you and then hang up on you. If you ask to wait they will tell you there is a 3 min time limit and then the call will automatically hang up. I had the same story as another person here. Second payment for the premium did not post and I received letter stating my policy was going to be cancelled. Their automated phone system and their website both say I don't have a payment due so I wanted to speak to a representative to confirm. The first person I spoke to didn't understand what I was asking so I asked for a supervisor. I was hung up on. When I called back another rep insisted on asking all the same identifying information and would not help me until I provided even though I just called and they notate their system on each call. I googled the companies address on the bill I received and it says permanently closed. Not sure what address they are working out of. Irving TX I guess. Not Huntington Beach. *response to cost-u-less. Once again you responded with terrible service. No thanks I won’t be reaching out again. I have decided to cancel my policy and go with a more reputable insurance company and better service.

I have no insurance with u do I dnt know y ur sending me false information.

Not honest. Be more helpful with people who aren't tech savvy. I don't think it's right to charge someone an extra $10 per month to help them make a credit card payment that takes 5 seconds