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Costa Bingo (costabingo.com) has 250 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
costabingo.com
Website
costabingo.com
Category
Gaming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 69% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have an account with sister company costa games. I have never had problem with withdraw. My withdrawal was sent to my payment method on the 11 th still haven’t received it. There email address doesn’t work. And the one they tell you to send to for help doesn’t work either. No live chat anymore. What has went wrong
Response from Costa BingoJul 26, 2022
Thank you for your feedback. Kindly note we experienced an unforeseen delay in withdrawal processing for the first half of the month of July. Please note the live chat is active from 10 AM to 10 PM UK time. The support email address is [email protected] . Kindly get in touch with us so we can sort this out accordingly.
MG
Michelle G.
Absolutely stealing thieves
Absolutely stealing thieves. This disgusting horrible site has let me deposit for 5 days and sometimes a couple of times a day I've won on it and been waiting for my winnings since Thursday. Its now Monday. I got am email from them today saying they have suspended my account because I've excluded myself from sister sites. That would have been ok if they had have told me straight away like 99% sites do. Not almost a week later and taking my money for days !!!!! It's disgusting and I want my winning
PEOPLE INSVER LOOKED AT THESE REVIEWS AND I WISH I HAD!!! IVE NEVER SEEN A SITE WITH SO MANY BAD REVIEWS!!!!! .TAKE NOTE PEOPLE
Response from Costa BingoApr 14, 2022
We are very sorry to hear that you feel this way Michelle. We certainly appreciate your feedback and your comments as well as your honesty. We will make all efforts to improve our service as your satisfaction is our priority. Kindly send us a query email to [email protected] and we will be more than happy to investigate the cause.
BH
Bev H.
Please be aware never ever play the…
Please be aware never ever play the costa spins ..the biggest scam going I will reporting this site through the proper Chanel...
Response from Costa BingoApr 2, 2022
We are sorry to hear you feel this way Bev. Please contact us at [email protected] so we could review the account and assist with your query.
BE
belinda E.
absolute thieving site
absolute disgusting site, been with costa 14years, and win 18th feb £150 on bingo on friday big game one line, and a technical problem meant it didnt pay out, ive emailed and rung countless times and all they keep saying is its a technical issue and the technical department are looking into it, absolute urine takers, ive spent thousands on costa and they quite happily take my money but now cant pay out what i won, there are players who witnessed it and a chat host verified it, and in my account history it is there for all to see yet they still have not paid it out!!! what is their technical problems to do with me? they can see ive legally won this money yet still wont pay it out, i will not let it go i have contacted gaming commission and IBAS and they are saying same it should of been paid and they are filing a case against them, stay away from this site they are thieves, they also closed my account for no reason after last year stopping my bonuses for depositing saying im abusing the bonuses!! what? you deposit they give you bonus how do you abuse it f they give it to you and you dont ask? this is piggies123 lots know me been on costa years, now cant even tell fellow players why im not there, they closed my account for no reason lol
Response from Costa BingoMar 10, 2022
We certainly appreciate your feedback and your comments as well as your honesty. We will make all efforts to improve our service as your satisfaction is our priority.
Please contact us at [email protected] so we could review the account and assist with your query.
HE
Haley E M.
A brief email I've just sent to Costa(alot)bingo
To whom this may concern,
Can I please ask why I am now been forced to provide verification for proof of who I am? After customers deposit money on to their account, it's unacceptable that you withhold their winnings. I'm a member of a couple of other casino/ bingo sites, verification is done before customers are actually able to deposit. Withholding sums of money that customers have fairly won is completely unacceptable. The only photographic identification that I have is my passport that is out of date which you probably won't accept. Plus not everyone has any ways of other photographic I.D, like myself. As a 32 year old woman, I find this whole situation very intrusive.
As I expect a reply, please don't fob me off with the same auto-generated text that you give everyone else as I've witnessed on the website trust pilot.
*I will post/ edit this review with their reply, that's if I get one. At the moment, be very wary of the 5 star reviews as they'll be the employees/ Costa themselves*
Response from Costa BingoFeb 18, 2022
Thank you for your feedback as it helps improve our services and platform. Please be advised that as a regulated company, we would need to verify your account and ask additional documents if necessary as part of our customer due diligence and security measures in compliance with UK regulations.
Please note that we don't withhold any funds. If you have any other questions or concerns, please contact us at [email protected] and we would be more than happy to assist your query.
JE
Jenny
Played for a few years
Played for a few years, this site has gone downhill fast, never known a site make so many changes, the latest one is that there is only 1 host throughout the site, therefore making it so hard to get cg points to play free games, there used to be two hosts in 2 separate rooms, so they have halved the chances of winning points a ploy I think to make you deposit more.....Don't waste your money.
Response from Costa BingoFeb 7, 2022
We are very sorry to hear that you feel this way. We certainly appreciate your feedback and your comments as well as your honesty. We will make all efforts to improve our service as your satisfaction is our priority.
JO
John
Constantly logs me out then can’t log…
Constantly logs me out then can’t log back in on both the app & website. If you are looking for a decent place to play this is not for you.
Response from Costa BingoDec 26, 2021
Hi there! We recommend that the phone OS and the application is up to date. Delete the data from the app and browser from time to time for a better gaming experience. If you still have issues, kindly let us know via email to [email protected]
UC
Unhappy C.
After playing on here for a few years…
After playing on here for a few years on bingo and slots usually 10p or 20p a spin or 1-5p on bingo. Something happened when I was trying a new spin game. I was changing the bet down to 10p when it span and took £8 from my balance with no win. I would never ever bet £8.00 on one spin or game.
Having contacted customer services and explained what happened they refused to refund my £8.00. They can see from my history that I would not bet that much and also confined the game it was taken from. This has not happened before and I feel like they thought I was trying to make a claim on something that was nothing to do with them! I understand people do things like that but looking at my account they should at least have offered me something if not all of my lost £8.00 but no I felt like a criminal! Thank you not Daria B and Marius G.
They have closed my account!
So I get a reply saying rubbish and to contact customers service Wjat again and get the same rubbish back no point just spouting excuses for taking £8.00 off me!!!!
Response from Costa BingoDec 23, 2021
Hi there. I am sorry to hear you have had issues with the game. Kindly be advised that, the games are not changing the bets. In order to further investigate what happened please send us an email to [email protected]