Katherine
I wish there was a 0 star rating
I wish there was a 0 star rating. It’s been over a week no and still haven’t received my withdrawal request. I’ve sent them documents and passed the ID checks. They sent me an email saying the funds bounced back and now want to do bank transfer. I’ve sent yet another 2 emails and still awaiting for a response. They blocked my account without any notifications. I’m starting to think whether I’ll ever receive my money. I will be writing to the CEO and will take this further.
Response from Costa BingoSep 12, 2024
Hello Katherine, We regret that your experience on our website did not meet your expectations, and we apologize for any disruption our verification process may have caused. We know that timely withdrawals are very important to our customers, and we are happy to say that our teams are working diligently to improve and streamline the process. Sadly, a payment bounce back can sometimes impact withdrawal timeframes. We would be happy to review your case and work towards a timely resolution. We have reached out privately to collect more information. Kind regards, Costa Bingo Team




