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Costa Bingo (costabingo.com) has 250 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Vonnie
Hi,friday 21st august,for some reason i can’t log in,anybody got any ideas
Response from Costa BingoAug 26, 2020
I'm sorry to hear that you have had some login issues with the web site. Please can you send us your username so we can check this out for you. Thanks!
Giovanni S.
It's a big joke con I spent £1000s playing on costa watch I dont mind at all if I lose then that's gambling all good but I win a bit of money and they blocked me Iv sent untold emails but no reply I think they stell owe me some money but they will not un block me so I can look at my account they will not let me look and cant understand why today they send reply on here saying they will email me so can get back in but just email me same crap if reply to loads of times about if I'm happy with wot I am spending on there when I reply again just ignore me ITS A CON never asked me about spending before I won then when I got money in my acc they want to ask and blocked me I toke a good faw winnings so I cant remember if I been paid all and I can't look to see BIGGEST JOKE OF A BINGO SITE EVER GO ON ANYTHING BUT COSTA BINGO REALLY THE SOULD BE CLOSED DOWN THE WAY THEY TREAT THERE COSTUMERS IF THEY HAVE TO PAY OUT ANYTHING If costa are going to reply my account name is GIOVANNI30 please just let me look at my account i don't want to play only see how much u coned me out of surely if u don't owe me anything I could see or even email me all my winnings I took and account balance ex thanks wont hold my breath but hopefully
Response from Costa BingoAug 26, 2020
Based on your previous complaints of these issues, we have spoken and resolved the Responsible Gaming issues and appreciate your cooperation, regardless of your reviews to the site. We wish you the best of luck with us!
None of your B.
This site is definitely a joke you can't redeem your diamond balance due to terms and condition absolute joke are they ever give you is free bingo ticket to one particular game which they give to everybody judging by the amount of people are playing absolute rip-off I wouldn't refer a friend and I definitely wouldn't recommend signing up
Response from Costa BingoAug 26, 2020
Hello,, we are sorry to hear of your experience with the site. Diamond points are able to be redeemed within our Diamond Store based on your loyalty level on the site, Bingo tickets are also credited on deposit without a code and the amount given is based on your loyalty level. You may participate in those rooms or the many others on the site. Thank you for giving us a try and we hope that your opinion of the site will change with some good luck.
patricia
Not even worth a star but seems i have to give one so i will give it one star reluctantly. This site is uk licenced but is defiantly not UK REGULATED you decide lets begin with the bingo. The site flags up a message which says chances of winning are based on a players activity and deposits. Not sure this is legally allowed as means the players accounts are being restricted on many levels, i have been there over a decade and i actually cannot remember the last time i won a game of bingo which is actually the point of people joining these sites. The slots used to give you a game for what you spent you never got rich on them but you did feel like you had a bit of a play for the money spent. The site offers free spins on slots if you spend £130 pounds on slots you win some free spins these free spins are capped at 30p yes you read that right 30p !!!!! Some other sites also offer this same offer of free spins which are also capped ! This is all stated in yes you got it the very small print, terms also state about free spins being turned off on slots when the site feels like it basically. Since the site has had these new owners it has done nothing but change things so the player is always the loser this is not about fair play anymore its about being fair game to be taken for a ride. I have one word to say about this site and it is AVOID !!!!! I took a look back at some of these reviews and the good reviews are only from when the site was the old owners from years back.
Response from Costa BingoAug 14, 2020
Hello, thanks you for your feedback. We're sorry to hear that you haven't been enjoying your time with us lately. Rest assured that we adhere to strict legal regulations on fair gaming and prize pay outs. We use the very best tried and tested technologies to ensure that the outcome of each and every instant win game is statistically random. If those message appear again, we ask that your forward to us via e-mail [email protected] for further review as we are unaware of them and are against everything the site stands for.
Lucy
Was thinking of joining but going to give it a large swerve now....the reviews are awful...GLAD I LOOKED AT REVIEWS FIRST.....
Response from Costa BingoJun 5, 2020
Hi There, I do hope that you give us a try. Most difficulties experienced is due to the Device type that one uses when trying to access the site and games. It is strongly advised to use the best in technology devices and to always have an updated Google Chrome browser to ensure that you have a wonderful gaming experience. Nearly all Smartphone devices including iPhone, iPhone 4S and iPhone 5/5S/5C, Samsung Galaxy S2, S3 and S4, Nexus 4 and Galaxy note 1 & 2. You can send us your device type so that we can check for you or you may contact our support team at {[email protected]} for assistance.
Kelly H.
Easy to play impossible to get winnings back I was lucky it had nothing to do with luck I wasn't able to withdraw my winnings under any circumstances I emailed to ask many times how to withdraw with no help at all I am on many sites this was worse by far won't be recommending you to any one!
Response from Costa BingoJun 5, 2020
HI there, I am sorry to hear that you have not been lucky on the games. Do remember that this is a game of chance and luck. There are no guarantees to winning. We only wish for you to enjoy the games and also wish you the best of luck while playing.
Sheila H.
I emailed over three days ago about 30 free spins not loading after wagering the correct amount and no reply from them. Worst customer services I have ever dealt with. I have asked for details of customer service director and still no reply. Do not look for help if you decide to join. I got a reply at last asking for me user name. Just shows they have not read my first email as it is on the bottom of it
Response from Costa BingoMay 22, 2020
Hi there, please can you send us your username, so we can double check everything for you. You may also contact our support team via live chat from 10am - 2am GMT.
Gareth B.
having played with costa bingo for over 12 years and deposited over 25k to reach platinum level they have currently blocked my account from getting bonuses without reason and have been told it was a managerial decision and refused to go into detail.. i'm not a big spender (£20-£40 per week) and after a number of issues over the years i'm finally done with this site.. STAY CLEAR!!
Response from Costa BingoMay 22, 2020
Hi There, we always appreciate our players patronage. As a responsible gaming site we have to ensure that you are playing in a safe environment. If you have been denied bonuses, the security team would have sent you an email update in regards to this. For further review, please provide us with your Username or contact the VIP team for quick response.
