CosmolleReviews of cosmolle.com

Response from CosmolleFeb 7, 2024

Dear Kristin, Thank you for reaching out to us and sharing your experience. We apologize for the inconvenience and frustration you have faced with your recent order. We understand your disappointment and we want to assure you that we take your feedback seriously. First and foremost, we apologize for the delay in receiving your complete order. We strive to provide timely and efficient service to all our customers, and we regret that we were unable to meet your expectations in this instance. We are currently investigating the issue with the missing item and will take immediate action to rectify the situation. We value your business and we want to make things right. We will immediately process a refund for the missing item from your order. We will also arrange for a reshipment of the complete set to be sent to you with expedited shipping. You will receive a new tracking number within the next 48 hours. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. We truly value your feedback as it helps us improve our services and ensure a better customer experience in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Best regards, Jessica Customer Service Manager

Response from CosmolleDec 1, 2023

Hi Brittany, thank you for contacting us regarding the potential loss of your package. We understand the frustration and inconvenience this may have caused, and we sincerely apologize for any inconvenience. Our customer service team has already reached out to your email address to gather more information and assist you further. We take this matter seriously and are committed to resolving it as quickly as possible. To rectify the situation, we will be happy to send you a replacement package free of charge. It is important to us that you receive the product you ordered and that you are satisfied with your experience.

Response from CosmolleJun 2, 2023

We apologize for the issue you experienced with the shorts. We take customer satisfaction very seriously and we will do our best to resolve this issue for you. please send us an email to [email protected] when you can. Once we receive your order information, we will process your request as quickly as possible. We can offer solutions such as returns, exchanges, or refunds to ensure that your shopping experience is worry-free. Thank you for your support and we look forward to providing you with better service.