Timon D.
Unfortunately not what we expected
Unfortunately not what we expected. We tried out Cosmic after having a bad experience with our previous provider, unfortunately the experience ended up being worse. The product itself was generally OK, besides an entire week in which we noticed a 500% latency increase, we luckily rarely noticed major downtime. The "out-of-the-box" DDoS protection was mediocre, I'm sure it's capacity is plenty but with lots of false positives and lots of leakage it's unfortunately not very pleasant to use. There are no tools available for configuring your firewall either, if you want to modify something, they'll send you their API docs.. The management is unfortunately where the terrible really starts, the director of the company Rene claims the "CEO" status on LinkedIn but is unfortunately not executing much at all. He's often unavailable for weeks and only seems to be around when there's something for him to make money on. As soon as any responsibility has to be taken he is nowhere to be found, literally, he will ignore you for weeks. Furthermore they definitely have a staffing issue. Replies were often unreliable as well, sometimes they'd get back to you quickly, and sometimes it'd take days. Ryan was very arrogant and always tries to shift the blame. The other staff were lovely however, Finn was the only member willing to try and clean up everyone's mess. We think the project has potential but definitely has a long way to go before it is ready for anything professional. We hope you take our feedback to heart and do better going forward, best of luck!