CosaraReviews of cosara.com

I ordered this item on 12/27/25 and as of 1/11/26 still have not come. When I ordered this item I was told it was made in USA but when I contacted customer service I was told my order was coming from over seas. When I placed the order I was told would arrive 2-7 days but customer service just that it would arrive sometime. They were awful to deal with and would not give me any helpful information. When I asked to cancel the order because they were not keeping with they told me about shipping. They said I could return it if or when it arrives at my cost. Awful company do not give anymore business to them.

Product arrived defective, when contacted, the service department sent me in circles with no resolve. Will not provide a replacement and will not refund - this company is a total scam!

We purchased the Cosara Pearl product and right out of the box, the battery would not hold a charge despite the product not being on / running. After several trials, we contacted customer support. They had us run through some trouble shooting steps and they concluded that the product battery was not functional. Their “fix” was to offer us a 30% discount. We pushed back and stated that we would like a fully functional product that we paid for and they would not budge from only offering a 30% discount on a faulty product. Any excellent business would strive for 100% customer satisfaction and Cosara certainly does not hold this as one if its core values. I recommend to spend your money elsewhere.

BUYER BEWARE! Only a 14 day return policy? Why? Because by the time you figure out your product doesn't work, 14 days have expired. Bought a (expensive) man pump. Looks first class. They brag it's first class. By the time I got around to trying it, the motor turns on but there is NO suction! NONE!!. They will not honor a return! I get it. Kinda like returning underwear or used toilet paper. But all I wanted was a new (working) motor. I think this co is a reseller. You can't buy parts. $165. Poof!!!

I ordered my product on November 26. By December 18, it was still "in transit". I requested a refund twice and was told that my product would arrive "soon". I understand it's the holidays, but now I have to fight for a refund.

Summary: -Product received is significantly different from the advertised images -Product does not charge properly 1. Product design differs from advertisement I purchased the FLESH masturbator for $175, but the product I received has a completely different design from the one advertised on the website. The unit I received looks noticeably cheaper. I contacted customer service to ask about this, and they replied: “The product you received is indeed the current version of the Cosara Flesh. While there may be slight variations in design, such as buttons or surface texture, these differences are part of normal production updates. The price remains the same for all current units.” If this is the case, there should be a clear disclaimer on the website informing customers of these changes before purchase. 2. Product not charging properly The product is also not charging properly. I plugged it in for four hours, but the battery indicator still shows only two bars, exactly the same as before charging, which suggests it is not charging at all. I contacted customer service again regarding this issue but did not receive any response. Overall, this has been a very disappointing experience due to both poor product quality and poor customer service.

Wand became defective after third use. Absolute trash products. Don't buy and go for something well known and trust worthy. This junk isn't worth looking at

I received a COSARA product in October 2025. One of the main functions failed immediately during the very first use. When I asked for a lawful remedy (replacement or full refund), the company insisted that I pay return shipping and a “restocking fee” – both illegal under German consumer law (§ 439 Abs. 2 BGB) in cases of defective goods. Despite pointing this out multiple times, COSARA continued to demand these costs. They also ignored my PayPal communication for two weeks. Due to this, I have handed the case over to PayPal Buyer Protection. Summary: – Defective at first use – Seller demands illegal fees – No response via PayPal – Case now escalated to PayPal Buyer Protection Not recommended.