Cosara is a US-based company that designs and sells adult intimate products — primarily male masturbators, women's vibrators, and prostate massagers — built from body-safe silicone, tested before shipping, and packaged discreetly. We operate out of Sheridan, Wyoming, and ship to customers in the US and internationally.The intimate-products category has been over-marketed for decades. We try to do the opposite: describe what our products actually do in plain language, build them well enough that they don't need to be oversold, and stand behind them when something doesn't go right.Our customer service is run by real people — no chatbots, no outsourced helpdesk. We read what you write and respond personally, usually within one business day.
Cosara (cosara.com) has 173 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
cosara.com
Website
cosara.com
Category
Adult Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It's really hyped up as this amazing BJ tool. It's just a vibrator, most of the settings are kind of weird, but I guess they needed to advertise "10" different modes. It's anything but compact and discreet, the size of a softball. Just not worth the money. And if you're larger than a Johnsonville Brat, you won't fit inside.
Response from CosaraJul 25, 2026
Hey Scott! It is unfortunate that you had that experience, we have a wide array of products that would satisfy the needs of all kinds of customers. If you could share your email and order number to our email [email protected] , we look forward to apply all the appropriate purchse policies we have at Cosara, to ensure you have a satisfying shopping experience.
NA
Not A.
Probably by far the worst toy on the market
This product is absolutely horrible. No detachable part to clean separately makes extremely hard to avoid getting electronics wet. The motor speed cannot be adjusted and the suction is so strong it will lacerate you or at the very least cause severe bruising. This product went straight in the trash after a week. Save your money if you’re smart!
Response from CosaraJul 20, 2026
Hello! We are sorry to hear of your experience, you would be glad to know that at Cosara we have structures and policies to ensure you get the best value for your purchase, kindly reach out to our customer service team through [email protected] and we will address your specific complaint.sharing your order number and email would be very helpful for quicker resolution.
JT
john T.
The product is too the product is made for someone with a small penis small for me to put…
The product is too small for me to put my penis into additionally, the AI unit I bought is not returnable and although I’ve never used it, I can’t return it
Response from CosaraJul 3, 2026
Hello John! Sorry for your product experience. We have a wide range of products for each kind of individual customer, our team would be glad to refer you to our wide array of products at Cosara that would be a better fit. In case of any other issue on our Return policies, kindly contact the team through [email protected]
JS
J S.
Terrible product
Terrible product
Response from CosaraJul 3, 2026
Hello J Shaw! We would like to have additional information on your experience, Please reach out to our Customer Service team at [email protected], so that we can address your purchase issue promptly
MH
Matt H.
Cosara is a scam and a joke
Cosara is a scam and a joke. You should know that up front before you ever send them your money.
They are a Chinese drop-shipper. Do you know what that is? They don't actually have stock in the products that they sell. They don't have inventory. They cannot replace something defective from their inventory. When you order a product, they place an order to their drop-shipper in China. Or it could be a massive warehouse in the U.S., but I doubt it, based on lengthy shipping times.
Cosara gets the difference in money between what you paid, and what they paid for the product. Most likely 50% to 80% of what you paid.
That's why - it takes so long to receive your purchase.
and, if you're not satisfied, they cannot replace your product in less than 10 days.
Oh, yes, they could instantly refund you - but they can't - because most of their customers are unhappy with their purchases. They would go bankrupt overnight.
So, instead, they have a "returns policy" that is so frustrating, that you eventually give up on days and days of emails, trying to get a refund, and, in the end, if you're lucky, they will offer a partial refund that amounts to only the profit they would have gained from your sale. They won't refund the price that they actually paid for the product you received. That's why the refunds are those wonky dollar amounts.
They bank on the fact that most people will just chalk it up to a bad purchase, and discard the product - not willing to go through the hassle of trying to get a refund.
I have read hundreds of reviews of Cosara by disgruntled customers, and you can add my purchase to that, too.
Next time - buy Amazon. If you get a crappy Chinese product that doesn't work well, at least you can return it.
Response from CosaraJun 30, 2026
Hello Matt Hall! 1. You are not a Cosara employee or part of the team, so you are not in any position to describe or impose a business model you are not in any way aware of,
2. The claims of 'hundreds' of negative reviews are obviously false, and you as well as everyone else can see all our reviews here that we have addressed.
3. If you have a problem with a purchase you made, kindly share your details, and we will address it. All the other claims and allegations are unnecessary and helpful to no one.
We look forward to solve your particular purchase issue, good day
GF
Gerard F.
Will on;y vibrate for half a seconf
Will on;y vibrate for half a seconf, Throwing it away.
Response from CosaraJun 18, 2026
Hi there Gerard,
We're so sorry to hear the product isn't working as expected — that's definitely not the experience we want for you.
Based on our Satisfaction Guarantee policy, you're eligible for a replacement. To make it up to you, we're also including our Powerhouse Wand Dark Angel as a gift. Your replacement order #COSARA162082 was issued today and is on its way to you.
While we're sad to see your review, we truly appreciate your feedback — it helps us improve our products and services. Please keep an eye out for your package, and don't hesitate to reach out if there's anything else we can do.
Best regards,
Cosara Team
AC
Audy C.
I put my in the garbage after you…
I put my in the garbage after you discount it for the return it's a piece of shit your add is so miss leading i will post my review on every add I see.
Response from CosaraJun 1, 2026
Hello Audy. Kindly share your email and Cosara order number so that we can address your purchase complaint
AS
Astriel
Fake reviews!
I got here directed here to leave a fake positive review in exchange for an ebook I'd like to have.
Response from CosaraMay 27, 2026
Hello Astriel. All our reviews are posted by verified Cosara product buyers with legitimate order numbers. We are not in the business of publications, kindly this is not the platform for such claims.
