Cordaé NYReviews of cordaeny.com

Response from Cordaé NYMar 22, 2022

Hello Ms. Park, Thank you for your time leaving honest feedback regarding your experience. We’ve checked what happened and we’re sorry that our bag’s quality did not meet your expectations. We regret that we couldn't approve your request to return the bag and get your payment back. We offered an additional 15%, but not the full amount since you received the right item. Also, please be advised that sale items are not eligible for returns or refunds, which is stated on our Refund Policy and FAQs. For more information, please visit the links below: https://cordaeny.com/pages/faqs https://cordaeny.com/policies/refund-policy For further concerns, please email us at [email protected]. Thank you, Cordae NY

Response from Cordaé NYMar 7, 2022

Hi Crisi, We appreciate your feedback regarding your experience with us. We regret that things have gone this way. Please be advised that we help our customers with their requests, however, there are things that are beyond our control. Once an order is placed, it goes directly to our processing team as they queue it up for shipment. This is also the reason why we put our FAQS and POLICIES on our website for our buyers to know what to expect before placing an order. https://cordaeny.com/pages/faqs https://cordaeny.com/policies/refund-policy Please note that we want nothing else but smooth transactions for each customer. We’d appreciate it if you could provide your order number or email that you used so that we can sort it with our team. For further questions or other concerns, email us at [email protected]. Thank you, Cordae NY

Response from Cordaé NYFeb 22, 2022

Hi Ms. Wilborn, We appreciate your time leaving feedback regarding your experience with us because this will help us to further better our services. We looked into our email conversations with you and we would love to have the name of the manager you said you’ve spoken with that granted your request. We put our store’s FAQs and Policies so that our customers know what to expect when they order. Please send us an email again at [email protected] to sort things out. Thank you. Cordae NY.

Response from Cordaé NYFeb 22, 2022

Hi Ms. Scoggins, Thank you for leaving us your feedback. We’re sorry to hear that you’re really upset and think that we were arguing with you. We treat our customers with respect and didn’t mean to sound disrespectful when we were providing information regarding your order. Please know that we really appreciate you leaving a review so that we can improve our services. For further concerns, kindly send us a message again at [email protected]. Thank you, Cordae NY

Response from Cordaé NYFeb 22, 2022

Hi Ms. Citterio, We’re glad that you left us a review for us to sort out what happened regarding your order. We’ve checked our email interactions with you and we’re sorry that you had to cancel because of some reviews online. However, we were able to deliver the bag days before your expected date (December 15th) and we offered options where we were able to refund 15% of the item price after you agreed, for you to avoid the hassle of returning the bag. We are always transparent to our customers. To avoid misunderstandings, we put everything on our website that you may want to revisit here: https://cordaeny.com/policies/refund-policy https://cordaeny.com/policies/shipping-policy You can also check our FAQs for further information. Please note that we want nothing else but smooth transactions for each customer. We have tried to answer every need, and if the request is within our control, we always find ways to help. Kindly send us an email at [email protected] if you still have further concerns or questions. Thank you, Cordae NY

Response from Cordaé NYFeb 22, 2022

Hi Tlma Gnzls Smiller, Thank you for providing us your feedback regarding your experience with us. We regret that things have gone this way. For us to further investigate why it happened, we’d appreciate it if you could provide us your order number or the email you used in placing that order, and we’ll sort things out with our team. Please send us an email at [email protected]. Thank you, Cordae NY.