Cordaé NYReviews of cordaeny.com

Response from Cordaé NYOct 30, 2023

Hi a.m.. I am sorry to hear that you were not satisfied with your purchase. We have been adding photos of the actual purse in our store listing once available to ensure that customers can check it before placing any order. If customers need details of the purse before making a purchase, they can always feel free to reach out to our customer support team for assistance. In relation to our Discord group, please be reminded that there is a set of rules in our community to help us avoid uncomfortable situations for all our members. We are dedicated to providing exclusively good quality products at an affordable cost to all our customers. Should you need further assistance regarding your received purse, please do not hesitate to get in touch with our customer service team at [email protected] and they'll be more than happy to assist. Cordae NY.

Response from Cordaé NYOct 24, 2023

Hi SG, I'm sorry to hear that you are not satisfied with what you received. Our return and refund policy is made visible in our store for all customers to be able to read them first before placing an order. I checked and it shows that on the order that you have raised a concern, even though the item is part of the sale products, the customer support team has made an exception and provided you with the shipping address of the warehouse where the product needs to be returned. When you reached out advising that you were having an error with the given return address, the team confirmed the address again and sent you an email however, the email was bounced back as your email is full and can no longer accept new incoming messages. When the notification was received, they contacted you at the phone number listed on your profile. A message was left on your voicemail with the complete details of the shipping address and they also recommended clearing some of your emails for the email that we sent to be received. We understand that not everyone will be satisfied with what they receive and our company is very transparent when it comes to our policy. We have also been adding videos and photos of the actual items that customers will receive if they place an order. Should you need further assistance regarding your purse, please do not hesitate to get in touch with our customer service team at [email protected] and they'll be more than happy to assist. Thank you! Cordae NY.

Response from Cordaé NYOct 24, 2023

Hi Shawn. I am sorry to hear if you were not satisfied with your purchase. It will not be the same for everyone, however, customers who also ordered the same purse are happy with what they received. Our brand is committed to providing exclusive and good-quality products to every customers. I would like to take this opportunity to invite you to join our thriving Discord community with more than 900 members. It is our exclusive space where all our members have the freedom to express their thoughts and suggestions regarding our products. https://discord.gg/eueNNHxvBA Should you need further assistance regarding your purse, please do not hesitate to get in touch with our customer service team at [email protected] and they'll be more than happy to assist. Thank you for your support. Cordae NY.

Response from Cordaé NYOct 10, 2023

Hi Jess. I am sorry to hear about this experience. I understand your concern regarding the shipping time however, we do not have much control over what happens once an order is shipped out. Once it leaves our fulfillment center, it’s the shipping company’s responsibility to ensure speedy delivery. Regarding the industrial smell, it is normal for the bag to have some smell as the bag was produced a week before the product was posted on our store website. The smell will go away and we suggest putting baking soda in a zip lock and keeping it open inside the bag to speed up the process of removing the smell. Aside from placing baking soda on the bag, we also suggest air drying the bag for a few days. Again, thank you for the feedback and we had this also forwarded to the production team so they can check how they can reduce the smell for the next production. For your concern for the purse not matching the description photos kindly provide our customer support team of their requested photos for further review. The team will be waiting for the photos for further action. Thank you! Cordae NY.

Response from Cordaé NYSep 29, 2023

Hi Kristin, I am sorry to hear about this experience. I would like to clarify that we have sent your packaga according to the shipping address provided when the order was made. We have provided you with the USPS tracking number and link confirming the delivery and recommended that you contact USPS or your local post office to check the package. We also gave a recommendation to ask someone near the vicinity if they have received the package on your behalf. After it, we have not heard back if you were able to perform our recommended fix to locate the sent package. Should you need further assistance, please do not hesitate to ge in touch with our customer service team and they'll be more than happy to assist. Thank you for your support. Cordae NY.

Response from Cordaé NYSep 21, 2023

Dear Anita, Thanks for your time leaving us a review and I am sorry to hear about this experience. I checked our system and can see that we have already completed a reshipment for your Pompeii Saddle purses since our team received an update from our partnered shipping company that the original package shipped was unfortunately lost in transit. The reshipment tracking number also shows that the package was delivered to the shipping address we received when the order was made. Please email us at [email protected] and our customer support team will be more than happy to assist you with your concern. Cordae NY.

Response from Cordaé NYAug 20, 2023

Hello Nayely, Thanks for your review and I'm sorry to hear that your orders were cancelled. I checked and it shows that your orders were canceled and reimbursed after our system identified fraudulent behavior on the transactions. The cancellation details were sent to your email and the refund amounts will be credited back to the original method of payment within 5-7 business days depending on your card issuer's processing speed. We again apologize for the inconvenience caused.

Response from Cordaé NYAug 20, 2023

Hello Salematou, Thanks for leaving a review and we're sorry to hear that you are not happy with your purchase. We can assure you that we do not have access to customer's bank information. A payment will only be finalised once the customer approves the transaction. Our products are our pride and we made sure that they are made with good-quality materials. I checked your order and it shows that the request to remove a purse was received when the order is already being processed. Please understand that all our orders are sent directly to our shipping partners who process orders as soon as they receive them and we are charged right away hence, we can no longer cancel. This policy is available in our store website for all our customers so it can be read first before placing an order. Also, the New York purse on your order is part of our fast-moving items available in our warehouse in the US hence, shipment is arranged almost immediately. We are always happy to work with customers to find resolution whenever there is an issue with the received item. Please email us at [email protected] if there is anny issue with the received New York purse so we can work together on this, Thanks!