copy.aiReviews of copy.ai

I used their service for a few months and found it not suitable for what I do. I cancelled my annual subscription and forgot about the. On 1/28/25 I saw a bank charge for $432 from Copy.AI. Since I had cancelled I assumed this would be an easy fix. It wasn't. They didn't verify the cancellation and have now ay of contacting them outside of emails. I have emailed them repeatedly to resolve without reply. I also tried to cancel again (trying to figure put how to cancel is a chore) and still don't know if my cancellation is accepted. DO NOT GIVE THEM CREDIT CARD INFO.

Prepaid for a year but their product hardly ever works and they refuse to refund. Do not use this

Used to be good, now absolute nightmare. After the recent update, all my saved prompts, projects and infobase are vanished. When logging in to my account, there's no navigation bar at all and clicking any of the features on the front page, like "new chat", I get a blank error page. The worst thing is I'm not able to cancel my monthly subscription, because I can't get to my profile. Can't reach customer support, all I get is useless bot messages over and over again. So I'm paying for nothing, without possibility to cancel. Sounds criminal to me.

I have been using their service since September 2023. Earlier service was good. Now, they have been making their interface complex and increasing burden. Recently they added some team space and my previous chats are grouped under personal. Every time I open the login , it will show new team/workspace. There is no option to choose personal space as default one. So i deleted the their decided workspace. Ever since that happened, I am unable to use their service at all. I have 4 months left. Paid advance for whole year at the outset. I also explained them when I sign up with new account, I can use your services. Also, I asked them to transfer my license to new account. Team is not responding properly. Contacted Founder on X, but no response. They just dont bother to revert you. To explain my problem , i shared screenshot video. They are neither want to solve problem nor do they have right expertise. For the first time in my life, I came across with situation where some business company wont revert to their customer. Disgusting!! Unethical and Unprofessional

Since the last update, the tool has become more complicated and the quality of the texts generated has become mediocre. Sometimes the tool even generates incorrect texts.

Copyai removed every feature from my paid plan, to give me an AI chat feature I do not use. They claim this is now going forward and that is how it is. I'm sorry, I didn't sign up to use a ChatGPT experience. I joined for their unique tools and offerings. I prepaid in advance every year for these tools, and now they are just changing it and removing it, and I'm only a few months into my prepaid year? I've also been a customer since 2022 and Chat AI bot was never offered then and I dont use CopyAI for that. I'm sorry, but this should not be the case for existing customers. If you want to change the service for new clients, thats a business decision, but to change a plan on existing clients who have paid? Seems completely wrong to me.

I signed up for a trial and cancelled right away when I realised the app was terrible. However, they kept my credit card details and charged me for two full years. I have disputed all the charges with the credit card company and they produced false documents to "prove" the charge. Complete con artists.

Customer Support is Nonexistent. There is a chat, but no one replies to that - I have messages that are as "read" and unansweared. I've sent also few e-mails that were without answear too. I've tried joining their official group on facebook, but it seems no one manages that either and my invite is still pending. There is very large gap between the pro plan and the higher plan than that and that is a very big issue, as you can't buy credits without upgrading your plan. There are features described in the tutorials that are not available in the product anymore. Good product, but it seems that it was abandonned, not sure why.