Merritt B.
Total Outlook Converter Pro Does not work for any real application
Purchase a business license for Total Outlook Converter Pro, paid extra for support. The product does not work on on PST of an medium size or larger crashes after an hour of processing. I can't get it to work on anything but exporting email groups of only 100 to 200 emails. This is useless to me. Tried to get support help with no response. Buying support provides no support. Not at all satisfied with this product.
Response from CoolutilsApr 5, 2019
Hello Merritt, Thank you for your feedback! I have checked the help desk to realize that you purchased Total Outlook Converter Pro on Apr 4. You informed us about the issue the same day. Our support manager within 1 day replied and asked for the source file. We can't fix the problem before we detect it. I assume you might have missed the reply. I am sorry, we should have called you instead, all our fault. I know how it feels when you can't convert your emails though you paid for it. You start to believe that the app does not work at all. It is wrong. Total Outlook Converter Pro works with hundreds of users and we normally test it on our side every week. However, all PST files are different. Yours contains smth that causes the problem. We are eager to fix it and are looking forward to your source file. I am sorry for the inconvenience. We try to reply as fast as possible, normally within a day.



