Charles
Customer service needs work
Works great…..but (Glock 43x) Customer service: - My recoil spring wouldn’t fit stay in. They sent me a new one for free. But that one didn’t allow the slide to go the way back. I ended up using the OEM spring. Works better cuz their weaker spring doesn’t fully push the slide forward far enough. - Called customer service 10 times. spoke to someone once. I got a call back only when I emailed them. They should just do email only and request customer calls on a case basis cuz they rarely pick up anyway. Performance: Laser adapter is a must. U get 8 shots max without it. With it 30 shots minimum and up to 50 shots. Product works without heating the co2 gas….. but the number of shot per fill decreases quicker cuz the barrel gets cold fast. USE A SPACE HEATER WITH TEMP CONTROLLER to heat the gas and barrel works great. Price: Last thing price is too high. If the recoil were 100% accurate than it price would be justified….. but it’s about 80% recoil of 9mm for the first 20 -30 shots. Guess can’t talk to loud cuz I did buy it. But still…. FIX UR CUSTOMER SERVICE lol that might help too
Response from CoolFire TrainerFeb 5, 2025
Hi Charles, Thank you for your detailed feedback—we truly appreciate your insights on both the product and customer service experience. We’re sorry for the difficulty reaching support and understand how frustrating that can be. We’re actively working on improving our response times to better assist our customers. We also appreciate your thoughts on performance and pricing. Your feedback helps us refine our offerings and continue improving. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Thanks again for your support!


