Coolcam & CoolcutReviews of coolcut.tv

Response from Coolcam & CoolcutJun 13, 2023

We sincerely apologize for the difficulties you've faced. We understand that our payment system's issue of duplicate charges, which occurs at a low probability of around 1%, has caused inconvenience. Despite numerous discussions with the bank, the program bug remains unresolved. We are truly sorry for this inconvenience. Please rest assured that we will refund all charges. Our customer service team is working diligently and will complete the process within 7 business days. We apologize again and hope you have a pleasant day.

Response from Coolcam & CoolcutJun 13, 2023

We are truly sorry for this inconvenience. Please rest assured that we will refund all charges. Our customer service team is working diligently and will complete the process within 7 business days. We apologize again and hope you have a pleasant day.

Response from Coolcam & CoolcutApr 18, 2023

We are very sorry for the inconvenience caused by our product and service. We understand your frustration and we are working hard to improve our software and customer support. You can cancel your subscription and get a refund by yourself using our new “self-service refund” feature. Just go to our website (coolcam or coolcut), click on your profile picture, and enter the Personal Profile-Order Center section. We are also sorry to hear that our product did not work for you. This is a rare issue that may be caused by your computer system version. You can try using a different computer or updating your system. If that does not help, you can always request a refund. Thank you for your feedback and patience！We hope you will try our product again in the future.