ConvertKitReviews of convertkit.com

Company has no idea about content of European GDPR: * don't know which regulation to apply on which data set (don't record country of origin, e.g. with IP address) * refer to obsolete Privacy Shield (and claim in Email everything is ok) * due to missing privacy rules on original user page there is no consent at all * store data after unsubscribing from original webpage * more things about allowed processing time and verification steps are not aligned with GDPR * want to record more data during data deletion process (exact country of origin) Short: ConvertKit stores data without consent and refuses to delete data with normal request

Writing for hours only to find out my work has been erased. Been pointed to "not open multiple tabs of convertkit", but that was not the case. Took their sweet time responding, and in the end they did nothing. Customer support was OK, sadly they are the ones taking the "shots" for the poor backend system that the higher ups invested in. Consider alternatives if possible, if not, make sure you copy everything in a notepad, because every other tool has an online saving option, but this one, despite saving over 20 times, didn't save once.

Convertkit just wants your money. They do not care if their service is a fit for you. They do not care to answer questions, such as "how can Convertkit help my business?" I mentioned the guy in chat not answering my questions and he turned around and said "I didn't know you were asking a question". He stated he thought I was venting!!! That should tell you everything you need to know. Once they have your money, they do not care. You do not need this service and if you are making a profit, they will eat into your profit margins heavily. There are better options out there. Run.

Absolutely dreadful customer support. I wanted to set up a simple evergreen newsletter after subscribers finished a 5 day sequence. I reached out 5 times to support to help add the subscribers back into the automation and every time someone did something new to the automation which completely messed it up. My subscribers are yet to receive an email because no one has a clue what they're doing! They've added all sorts of tags and segments to my automation which make no sense. Some of my subscribers are stuck in the tags. Some are stuck in completed (even though they never finished the sequence), and some are stuck because of bulk actions. A support staff added 500 subs via bulk action and now I'm told I can't do anything with them. They can't receive any emails unless I send out a broadcast which is terrible. Moving email provider as I'm paying $60 a month for a terrible service. Honestly, I'd avoid at all costs. Don't fall for the glowing reviews; likely affiliates who can profit from a decent payout without ever using the system themselves!

Do not waste your time with this email marketing provider. Their terms and conditions are impossible to pass. They do not work with many niches. It is very unclear what content restrictions they have and what you are allowed to promote. They will not give you a clear explanation. If you see any email provider asking 10s of questions of your account confirmation, delete the account immediately and do not waste your valuable time.

They have a privacy policy that is forbidding too many email marketing topics. If you are not respecting these rules, you get instant account closure. So, you have to wait for the customer service (hours) until they export and send you your email list.

very bad slow support and they locked account in few days!

I started to use before 2 days and while was going through and trying some of the features as broadcasting my account was closed. Actually I have just succeed to sent 1 empty mail to one of my personal mails and they shut me down. Now I have to write and ask them why. But as a read the other reviews obviously this is one of their main problem. I really doubt to use them even they unlock my account. It seems that you cannot rely on them. What if they stop your business and your losing money because of it. And after if you agree with their terms why the hell it is needed to close your account for checking?!