ConvertKitConvertKit is an email marketing platform built for creators, by creators. With ConvertKit, creators can grow their audeince and business by with customizable forms and landing pages, schedule emails with targeted content with easy to use tags, segmentation, and automations, publish newsletters, and sell products and services with ConvertKit Commerce.
ConvertKit (convertkit.com) has 67 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Vytautas
"Terrible experience with ConvertKit! They closed my account for no reason and even asked me to change my business name—how ridiculous is that? Instead of supporting creators, they make arbitrary decisions with no explanation. Avoid if you don’t want your business disrupted!" Stole my 680 subscription emails. And send AI to deal with the situation what a scam !!!!
larry
Be cautious about using this service. They may freeze your account under questionable reasons and issue a refund, but your followers will not receive any compensation. It's a frustrating experience with an institution that seems to focus on exploiting small amounts of money from creator.
Sharlz M.
There should be an option for zero stars! Disgusting service and zero customer service. You can’t delete or edit changes to the account easily. And I was asked if I’d like a cancellation instead because a deletion is a long process etc. 30 days to delete the account…wow. Awful, awful site.
Not a fan of A.
The customer service here is next level terrible. For the price ConvertKit charges, they should be ashamed of themselves. As a paying customer, I feel like I’m being scammed and conned out of money since I can’t send out emails and their customer service is an absolute joke. The one service you offer is EMAIL and when I can’t even do that, what exactly is the point of your company?
Gerrit W.
Horrible experience! I created an account which was immediately terminated for no reason. I was not even able to finish my setup. I cannot recommend and am using another landing page builder now.
Islem H.
Terrible they never even accept you here, terrible customer service as well you are better of using another alternative please don’t use this!!!!
SR
ConvertKit doesn't bother to reply to these messages. We are currently losing business with ConvertKit, I have promoted them whenever any one asks me about which email platform to use. BUT now I understand why I am being advised to move platforms.
Michael Vas N.
The company terminated us for something their owner agreed to previously and now stonewalled. They don't have to let us use the platform, but they are refusing to let me download my data and email content. Bad and deceptive business practices UPDATE: The owner agreed to everything upfront. Also the termination is likely allowed for any reason, which is fine, but you should still let the customer gather their data.
Response from ConvertKitApr 23, 2024
Sorry to hear about your experience Michael. Accounts are only terminated if they go against our acceptable use policy. We will follow up with you in a private direct message.
