Russ M.
Consumer Affairs filters reviews
Consumer Affairs has a moderation team that decide if your review of a company is truthful, fair, kind??? I reviewed American Home shield twice. I requested three repairs in a span of a month. First my Well stopped pumping water to my home. AHS assigned a contractor that did not respond, then a second contractor did not respond. Neither want to work with AHS because slow to pay and approve cost to contractor. Finally after begging the second contractor he felt sorry for me because I had no water or sanitation for 14 days. The contractor came out fixed the problem, cost $1800 with no coverage from AHS. Second request was for my hot water heater. This time the contractor came out same day with a new tank. AHS sent a message to me saying they would not pay for any code updates, new electric hookups and depreciated my old tank. Had to pay $ 575 out of pocket because if I didn’t pay the tank would not be replaced. Contractor said it was extremely difficult to work with AHS because of slow to pay and reducing their cost and will get the customer to pay as much as possible of repair. The third request is for my Range Hood Fan. It’s been two weeks and AHS still has not provided a contractor. I call every two days and get the same push off. Wait until our dispatch team finds a company. I live in a large city. Lots of Appliance repair company’s and they can’t find one??? Consumer affairs Published my first problem with the Well Pump but have not approved the last three reviews of AHS . All statements are true and understand are documented on my acct. but Consumer affairs thinks because I’m having compounded problems and my reviews get worse and worse they have deemed them not meeting their standards.



