ConsumerAffairsReviews of consumeraffairs.com

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9/28/26: I received an email from Trustpilot to add more context to this review or they might remove it. Colonial Van Lines is a broker, not a moving company. Communication is extremely poor and the companies they work with do not handle your items with care. If trust pilot just went over to Google reviews for Colonial Van Lines they would see that their “trusted” review is divorced from reality. The review for Colonial Van Lines is completely inaccurate. This company is terrible and ConsumerAffairs clearly did no vetting or they were paid to give this company a glowing review.

I was looking for a car transport service to haul my truck from one state to another neighboring state. It asked me to put in the origin zip code and then the zip code to where it would be transported. It then asked me to put my email and phone number. Since then, this was in August, my phone had been nonstop texts and calls from random created phone numbers even after I tell them I no longer need their services. This is just the start with consumer affairs. I finally opted to go with one of their suggestions with confidence thinking that consumer affairs backs this company they should be legit. NOPE!! As others have stated, consumer affairs is ONE BIG PAID FOR HIRE ADVERTISING AGENCY THAT SELLS YOUR DATA TO ANY GRIMY PERSON LOOKING TO STEAL MONEY FROM YOU. Which is what happened to me. I signed a contract with a company that stated it would cost $475 to transport my truck from point A to point B. Signing the contract was a little shady the way he got the invoice to me and whatnot but I thought maybe this is the new way people are doing their contracts. The driver didn’t show up until the next day and did not confirm with me so I was left wondering what the hell happened and then was woken up super early in the morning when he finally showed up to pick up my truck. Then the other guy the broker said ok now time to pay deposit. I said well how do I know this guy is even going to show up with my truck, so he waived the deposit, for that moment. I put an apple tag in the truck just in case something funny happened. So I watched it and it looked like it was making its way to the destination which was my sisters house. About half way through its trip the driver starts texting me and calling me from all these different numbers demanding that I sign some paper that the broker emailed to me or he’s not taking my truck. In the mean time the broker starts telling me the same thing from also a bunch of different phone numbers. At this point I don’t know who I’m communicating with and I’m in the middle of driving through the grapevine which is hairy af and now the driver is threatening me that he is going to take my truck to a tow yard if I don’t sign some paper and pay. So I finally get through the grapevine and have to pull over to talk to these con artists that want me to sign a change order that the broker has now emailed me demanding that the driver will be paid in cash once the car is delivered. I’m on my way to my sisters where the car will be delivered but I’m about 13 hours behind the driver. So this driver who sounds like a terrorist is threatening to dump my truck off if I don’t pay him this amount of money that’s $1000 dollars more than I agreed to paying. And he’s headed towards my sisters house who has kids and I don’t k ow what this weird ripoff has in mind so I decide to pay him and now he’s demanding I pay him Venmo when I don’t even have a Venmo. At this point I’m screaming at him telling him this wasn’t the plan, this wasn’t in the contract you didn’t say this before I put my truck on your trailer. Total bait and switch maneuver that I was trying to avoid by using references from consumers affairs. They should be sued along with the shady car transport people from Glendale his name is Greg avion or something like that. DONT LET CONSUMER AFFAIRS SELL YOUR INFORMATION TO SHADY CROOKED CAR TRANSPORT PEOPLE !!

Does not print most negative reviews. The have manipulatively refused all my negative reviews. The way reviews are presented as 5 stars in the lead is suspicious, especially when one-star reviews are plenty. I find it a useless website.

refuse to accept negative reviews. basically a shill

Whenever I list a review on this web portal (and I tried more than 20 times!), the feedback I receive states either "in moderation", "not approved" or "awaiting response". This means nearly NONE of my reviews make it on ConsumerAffairs website. I NEVER encountered these refusals on any other review site. I no longer will waste my time nor energy here... In reply to the request for information by Consumer Affairs: Thank you for your belated response — I posted my original review in June 2025, so this reply comes well over a year later, which I find quite surprising for a platform that positions itself as a trusted review site. I do welcome the opportunity to finally receive an explanation, and I look forward to understanding exactly why your moderation team rejected 50% of my submitted reviews. What makes this particularly difficult to accept is that those identical reviews were published without any issues on competing platforms, which raises serious questions about the consistency and fairness of ConsumerAffairs' moderation process. I would appreciate a clear, detailed, and transparent account of the specific criteria that were applied in rejecting those reviews. A general or boilerplate response will not suffice.

6-26-25, I had the ATT cell service on iphone 16e for 9 days - HORRIBLE service - dropped calls, disconnects - I found myself saying: 'Can you hear me now?'  I returned the phone at 9 days ... THEN ... they refused to refund the sales tax and charged me a restocking fee! 'COMPANY POLICY' they said.

I regret switching to Telus. Internet is just okay — my old Shaw plan was more reliable. But the real nightmare is customer service. After Telus bought Vivint, they couldn’t support my equipment or honour my plan when I needed to move. A mismanaged move led to billing errors, broken promises, and over $1,200 charged for equipment I never received. It took endless calls to reverse charges and fix mistakes. Promised credits never arrived, and refund attempts failed multiple times. Even simple things like moving internet services between homes turned into a bureaucratic mess. Overall, a frustrating and exhausting experience. Avoid if you value your time and sanity.