GTLconnectReviews of connectnetwork.com

I've tried for months with numerous request for a refund of my account and GTL will not even return my emails.

your customer service is awful and your call time is too takes up to 30 minutes if you are Lucky and when you do connect they are not friendly at all and they do not try to solve the problem you really need to improve the over all of this program it's ridiculous

You need to seriously consider training your representatives Isaiah on how to take phone calls. When you train your employees to take a two-minute your destined for failure... T hat's called micro-managing. It takes at least 3 to 5 minutes to assist and to make sure your employees are given accurate and correct directions on how to use your service.

Horrible, I try to write text messages at the full 1500 character limit, because they are .25 cents each. THEY never get approved and get stuck in pending for weeks. However, if you write a shorter message around 800 characters, it gets approved within seconds. Photos take forever also. I did call and they pushed about $5 worth of messages pending thru, but then the process starts again when I am just trying to save money by writing as much as possible. Since then, I have switched to textBehind, so much better!!! I can write longer messages, attach up to quite a few photos and it's only $1.25. I like to write long letters so it's perfect, and gets sent within about 20 hours and the inmates get it EVERY SINGLE TIME! GTL can suck dirt, they are crooks and profiteering off of inmates and poor families of inmates, and they don't care! Switch to textBehind people, they even work with facilities that don't have it under contract, but they are taking over cause GTL is lousy and prisons are losing money, they get a cut of the money, stop using GTL, boycott them and the prisons will drop their contracts!! Vote with your money people! Atrocious customer service, rude employees, and crooks, they should go to prison for what they are doing, I am also calling my Senator and Congeessman, this is ridiculous.

Declines payments without no explanation and the customer service representatives don't know what's going on. They just there to give you excuses, I see why they get sued so much. Keep customer service in the US I'm sorry

Called GTL several times to obtain video call help info. Today I stayed on the call rotating through all the prompts for about 40mins or more. This is not including the hold time for a rep to answer. Once a rep connected to the call, I answered all questions completely and accurately only for the first reply not to be able to help. He transferred me to another rep. After being on hold for 25MINS, I reverified all of my info again, she states that she wants me to write down instructions on how to verify account for video calls, because she cannot be on the phone as I tried to verify account while she was on the line. So, I asked does GTL have a tech/web support department she stated no we do not. I am no closer to seeing my loved one via video chat and I have done everything the correct way. It appears that GTL does not want the inmates to communicate with their families and customer service is totally unwilling to help. If I could give a rating of one point of a star I definitely would. Shame on GTL for the way they treat the families of inmates that can't make a trip to see them in person.

I cannot get ANYONE to help me at either getting out or connect network. I put $ on a “trust fund” that apparently my son doesn’t even have access to. Even tho PIN debit is available at the facility and for my son, it doesn’t work on the website or app for me. I’ve put $ on a friends and family account for phone calls and video visits, but when my son calls, the phone says I don’t have any $ even tho when I log in and check my account, the site states I have $. I’ve spoken with customer service 3 times, plus sent emails. One rep actually said maybe I could get a friend family member to help me. The problem is not with my skills but their system. They are rude and not helpful at all.

Their “getting out” and “go visits” apps areConfusing and difficult to navigate (not to mention poorly named) Supposedly they are transitioning from one program to another or something. But for now its confusing and fu$&@d up! But we’re stuck because thats what the facility uses and we have no choice. And its expensive. Figure it out GTL!