Eric S.
If it doesn't arrive, they don't care.
I've ordered successfully a few times in the past. Always with success. Good experience; good price. But then it's not about how you handle things when they go well; it's about how you handle mistakes and problems. I ordered again recently and NEVER received the package. Contacted them about it. Their "Contact us" email doesn't work. Called and left a voicemail. No reply. Contacted via Paypal and finally they replied. All they said was that the tracking number shows "delivered," so it's not their problem. This is true - the tracking shows "delivered"... but it was never delivered! Worse yet, Paypal didn't care, either. Gave the same crap answer. Beware. If the stuff arrives, great. But if there's a problem, their customer service doesn't care.



