ConcentrixReviews of concentrix.com

They may be a "legitimate" company in the sense that they are not outwardly trying to scam people, but it boils down to that essentially. They make egregious errors on billing and then completely ghost you afterwards.

This is the company providing the chat customer service for Ryanair. Ryanair has my name number address and credit card number. This person Kacper A. from Poland who obviously couldn't see my full information on his page, was asking me for my full details and telephone number. Obviously against GDPR EU law and with such information he can create fake profiles and/or other scams. How strange to ask for it if he already had it and how strange for Concentrix to allow such things.

Introduction: I work for a company within Ranstead called Vanity Far, and my experience revolves around the challenges faced while working for Concentrix, a company associated with Ranstead. While there are positive aspects, such as efficient customer service and a flexible work environment, several issues arise, impacting the overall work experience. Initial Impressions: Joining through Ranstead, I appreciated the provided PC and the food card that came with the job. However, difficulties emerged in dealing with extensive paperwork, particularly challenging without proficiency in Portuguese. To overcome customs-related delays, I resorted to hiring a solicitor, which, although costly, expedited the process. Training and Work Environment: The training at Concentrix is intense, offering only enough knowledge to begin working, with further learning on the job. Challenges arise when seeking assistance from team leaders, resulting in delays that can make clients anxious. Screenshots are regularly requested, contributing to a feeling of constant surveillance. Workplace Dynamics and Concerns: While Concentrix can be a decent workplace, the constantly changing rules and lack of clear goals contribute to burnout among agents. The company is criticized for a lack of feedback and a seemingly indifferent attitude towards employee development. Observations on Concentrix Culture: Described as a place run by "puppets," Concentrix faces internal issues driven by egos, impacting meetings and overall company structure. The digital nature of operations raises concerns about the diminishing human element in these workplaces. Communication and Challenges: Communication breakdowns, lack of thorough training, and a focus on quantity over quality are identified as issues. The absence of native English speakers in Concentrix's English-speaking section leads to training focused on accents, affecting customer interactions. Work Pressure and Job Insecurity: The constant feeling of inadequacy, coupled with team leaders who focus more on statistics than leadership, creates a stressful work environment. Job insecurity is prevalent, with Concentrix being described as a place that can "spit you out" at any time. Global Perspective: The global nature of Concentrix poses potential challenges for employees working in different countries. Complaints on platforms like Trustpilot highlight concerns about mental abuse, brainwashing, and a lack of promised benefits. Conclusion: In summary, Concentrix, while offering certain benefits and a flexible work environment, grapples with significant issues affecting employee satisfaction and well-being. The company's rapid movements, lack of communication, and reliance on statistics over human judgment contribute to a challenging workplace environment. Addressing these issues could significantly enhance the overall experience for employees in companies associated with Ranstead.

Used to try and get some help on google Ads as I am very new to it all and wanted a deeper understanding so I can use google more effectively for my business. Call back was basically to tell me my Ad wasn’t good enough and I need to spend £50 a day for at least 90 days for google ads to work. No advice. Absolute waste of time. Also, the call was so unprofessional with his team laughing and screaming in the back. Don’t bother ringing for advice! Your better of going on YouTube and watching tutorials for advice.

Aaron Nyel Francisco from Google team goes to customers directly disrespecting my agency and telling my customers directly that their video campaign is not working efficiently, my emails were absolutely ignored and never replied. Sent email to support or Concentrix. Be aware!

Most unethical organization so far, and interviewers would bully you to take up their terms, even if you manage to logon through phone, they would still ask you to have a laptop, what if the person don't have the laptop are they not eligible, is having a laptop to sit in a interview is mandatory? Its a shame to put such regulation into play, cause this way is unethical asking and segmenting a person to find his job according his financial status, I record such incident and honestly speaking middle level management dont value candidate's time or effort, they just gloat and bask at their on position and approach.

My ex partner was working for this company for 2 years. He was working for customer service in retentions at the time. In the time that he was doing this, he was doing a team leader/supervisors job WITHOUT the pay OR the title. He was made to stay late to do the admin for this role even though it was not his job. Due to ONE time that he had accidentally missed the smallest part of data, his bonus was completely withdrawn from him and he was made to work EXTRA hard even though he was not going to receive a bonus at the end of it. FINALLY, after 4 months, he was given the title of supervisor. However within this time, he was made to work above and beyond his hours and not paid for this. Due to the amount of stress that this caused for us and our relationship, he stepped down. HOWEVER, even after he had stepped down, they still wanted him to do the role, even though he was not getting paid for this again. The amount of times that I heard him in a conversation with a superior member of his team, EVEN when he was not a team leader, they were discussing other colleagues work load, personal lives of these other agents, disciplinaries, ability to do the job, and you only heard negative comments made by the supervisors on the other end of the phone. There was ZERO help from other superior members of staff, in regards to the work load and my ex partner was made to do other superior jobs even though he was not being paid. He has recently just taken an allotted amount of time off that he had accrued, HOWEVER, they cancelled his holiday even though, there was evidence that he was allowed to take this time off. But during his break, they had told him that the holiday was cancelled, and is now NOT being paid for a portion of this holiday. He has not received a bonus in over 3 months as the incentives keep being changed and made unhittable, even though he was one of the top customer service reps and was able to hit this every month. STAY AWAY FROM THIS COMPANY! I have never ever in my life written a report about a company, but if you want to be taken advantage of, bullied, your personal lives being talked about/laughed about, working ungodly hours for little to no money. Be my guest.

Sweatshop call-farm being used for cheap support by major corporations. Totally toxic, apathetic, and running afoul of local laws. They are so far off the mark of genuine effort I couldnt even give them constructive feedback - that requires a person who cares.