ConcentrixReviews of concentrix.com

By far the worst company I have ever worked for. I'm not one to ever leave reviews but if this can save someone the stress and anxiety of working for them, then I will! Since taking over the original company I worked for, concentrix from the start underpaid my wages each month. Taking deductions that were not meant to be taken and coming back with excuses. This was a recurring event almost every month which resulted in my having to chase. When being made redundant, the total amount was also wrong as they were trying to take weeks off me for statutory. When asking this to be corrected, they corrected the weeks but not the total, so again had to send it back and get it corrected. Once my payslip was received, they again paid me what was on the original redundancy rather than the corrected redundancy! They also took amounts saying it had already been paid which it hadn't! Again something I'm having to now chase up even though I am not working for them anymore! They also didn't pay the correct amounts to numerous colleagues across the business! Awful company, the worst out there by far!!

Nul est un mot trop faible pour qualifier le management et la direction de cette boîte. Entre pression, "oublie" de prime, j'ai connu le bâtiment sans chauffage, obligé de travailler en plaid avec des gants, des bâtiments au rabais livré il y a 5 ans qui tombent en ruines.... À éviter absolument

I encourage those interested in working with Concentrix to read this in full before applying. From the the very start of signing up with them, they requested certain details from me (such as my name change), only to ignore them for nearly 2 years despite being told it was being handled, and chasing it numerous times. The work itself was not as advertised, with constantly changing expectations and sales targets, and with employees being actively encouraged to log as many complaints as possible, even where none may be relevant, in order to justify their obligation to their client (in my case BT/EE). Threats were made towards employees who were falling short of these complaint targets, despite concerns being raised over the validity and handling of such complaints. They are often ignored, swept under the rug, or closed outright without customer contact, because the internal processes are so lacking in oversight. This just led to more angry calls from customers, asking why their complaints had been closed without their consent or follow on contact. This is because they need to not only open complaints, but also close them promptly, regardless of the stance of the customer on the matter in most cases. The computer systems are often buggy, slow or don't work at all, during which times we were told to ''wing it'' or get customers to call back later. During some of these periods of downtime, we would often have to resort to googling answers on the customers behalf, which was frankly embarrassing. Also ironic working for a communications firm who are so incredibly bad at communicating! The hours worked were all over the place, with shifts varying too much to really get into a pattern long-term. Many times I would be working 11:30-8 and then 8-4:30 the next day, and could be two other shift patterns present within the same week. Rota choices are often minimal or non existent, which caused me to apply for flexitime, where I was due to be doing a 9:530 pattern, which was also constantly being switched around without my consent, necessitating that it be chased by my Team Leader on too many occasions to count, and in many cases led to me losing wages, because they had marked me as AWOL on their systems, despite either being on shift and working, or not being scheduled to be on shift at all. I had calls from managers numerous times while I was off ill, threatening disciplinary action, despite doctors notes covering my absence. I also sadly lost my sister a few months ago to cancer, which affected me greatly, and I took some time off to grieve and address my emotional and mental health as a result of the loss. I raised concerns during this time off, that having had previous periods of illness, I did not want this to reflect badly on my employee record. I was reassured that it would be fine, and to take all the time I needed. I returned to work a few weeks after this, only to be told I would be having a disciplinary at the end of that week. During said disciplinary, I was told that due to the length of time I had taken off, they no longer required my services. This was relayed by a personality vacuum of a middle manager whom I'd never met before, and who showed absolutely zero compassion when asked to explain my absence and I informed them about the loss of my sister. Going by the number of clear missteps within their entire infrastructure and managerial hierarchy, with many in management positions there having very little experience, and lack of knowledge on basic people skills, as well as the many ways in which they constantly gaslight their employees, I was advised to pursue a case for wrongful dismissal with them. I probably should have done so, but the thought of devoting any more time, effort, or accruing any more anxiety by dealing with them in any further manner is not something I can weather currently. I should also add that upon leaving, they shorted me out of my wages on my final payslip. I had 200 hours of holiday saved up (that I was told I would be paid for), and was asked to return my computer equipment. I did this in full, making sure that everything was properly packed for transit, as well as cleaned and dusted, as I had heard prior employees mention how the company deducted money for damaged or missing equipment upon leaving. The equipment was sent back by courier, and yet somehow money was still deducted from my pay, with no explanation given as to why. Thus, even at the end of our dealings, the dishonesty and lack of integrity rife within that firm continue to affect me. Please do think very carefully before giving these people your time, effort or energy. They will not appreciate you beyond the commission you will passively earn for your managers, and they will not support you when it really matters.

If you apply for a job as customer service advisor at interview you will be told it not direct sales, at day before you start you will be told it definitely sales Bear in mind if customer want to cancel leave BT Ee it not job to only see what you can do to keep them you need to change them from 50 month to lot more ie 100 plus or go against you. Tms constantly on back to sell sell sell sell wv this us with major major daily system issues. Also sorting daily other people sales errors where they put through orders customers dont ask for due to sell sell sell target By the way you still need to sell sell sell on these calls also even although probably take 1 hour plus to sort out even when person report death and if it 90 plus year old who not need tv phone broadband mobile it still sell sell sell create need want Person at home sole job look at all agents for wrap time message you what problem ieven if you have complex call query. If your sales down you get shown up in team huddle that you at lowest Bear in mind wages deducted on authorised holidays along with call from managers why absent because systems people not talk to 1 another They way TMs act there swearing across room and at staff where customer hear shout moan say I be on your back next week someone will end up taking them outside to sort out physically TMs very unprofessional and wouldn't get a similar Job in any decent ethical professional company I hear very very very bad reviews about from existimg people Falkirk larbert absolutely crap place to work!!!!!!!!!!!!!!! TMS YOU GO ON PHONES SEE HOW YOU DO WITH BT EE SALES 90 % plus probably will absolutely and utterly hate this toxic place before 2 nonths Are you sure u still want this!!!!!!!!!! ..........

Pire entreprise du monde un managment ultra toxic a fuir

Force à tous ceux qui ont pu subir des méthodes managériales dégradantes et inadmissibles. Ce sont d’autre personnes qui devraient se remettre en cause !

Working for the company gave me Insight in how to Not ne a decent human being. The Teamleaders all try to out Rat each worker to instigate a Fight among them. Confidential Informationen is getting told from them, the German Teamleaders are racist and are discriminating people with mental Handicaps. The worst thing is, If you dont do what they want, they will try to f you Up and Play with your Money and your Work hours. Listen to all the other Reviews, dont go to this company

Pire société qui existe !! Voleurs RH a Cotés de la plaque !!