Nicole
Very disappointed, will be using a different brand from now on
Customer service was terrible, any attempts at contact through the site or the chat option gave us nothing but automated replies and no additional contact from the company. Apparently my items were on back order for 2 weeks and the company didn’t send me any communication to let me know or give me the decision to divide the shipping so I could receive what was in stock and wait on the other items. They also charged my card at the time of purchase and would not refund me my money when I asked to cancel my order. As anyone trying to conceive knows, you have a time table of your cycle to abide by and because of this issue we did not have the products I specifically ordered for this cycle. The site didn’t have anything indicating that any items were on back order or there would be a longer than usual wait time. This experience was terrible, we will not be using this company again and will be letting all of our friends and family know to go with a different brand we found while waiting 2 and a half weeks for any communication on the products we purchased. I’m very disappointed and will be going with PREMAMA WELLNESS for fertility support from now on.
Response from CONCEIVEPLUSMar 3, 2021
We are sorry that we did not meet expectations, we have taken action to ensure a better service level for our customers.



