Dear Maura, The quality of our products is very important to us and we address any such issues very carefully. We are sorry that you have misunderstood the expiry date in the free product that you received as being expired. Please note that the free sample you received had expiry is at the last day of the month and not the first of the month. This special free sample product offer allowed many thousand of consumer just like you to try the product for free for a limited time. The sample size Conceive Plus fertility lubricant contains just 3 pre-filled applicators so there was plenty of time to use the product and experience the user-friendly design of our lubricant applicators.
The expiry date of this product was clearly displayed in bold on the offer page and we are very sorry that this was not clear enough at the time of your ordering. We aim to provide full transparency to our customers so they can make an informed decision about our products before ordering.
Thank you for trying the Conceive Plus free product sample We wish you all the best on your path to pregnancy.
AN
Anonymous
I AM NEVER ORDERING FROM THIS COMPANY. WHAT A HELLISH EXPERIENCE!!
(16 March 2024)
I AM NEVER ORDERING FROM THIS COMPANY. I PLACED MY ORDER AND PAID FOR AND CONFIRMED ON THE 27th OF JANUARY 2024.
I WAS TOLD IT WOULD TAKE 7-14 WORKING DAYS TO SHIP TO SOUTH AFRICA. THE 1st ORDER DID NOT ARRIVE.
ON MARCH THE 13th I THEN RECEIVED AN EMAIL TO AGREE TO A RESHIPMENT.
NOW I WILL SEE IF THIS ORDER WILL COME OR IF THE PRODUCT/ORDER REALLY EVEN EXISTS.
COMMUNICATION IS THEIR WORST ENEMY.
(17th March 2024)
ON THE EMAIL I RECEIVED ON THE 13th MARCH, IT WAS STATED THAT I SHOULD CHECK BACK “IN A DAY OR 2” FOR MY TRACKING DETAILS. I CONTACTED THEM ON THE 15th FOR THE TRACKING DETAILS AND RECEIVED NO REPLY BUT HERE YOU ARE RESPONDING TO MY REVIEW. HOW ABOUT SENDING MY TRACKING DETAILS FIRST??
“IN A DAY OR 2” YOU SAID. SO IT WAS SUPPOSED TO BE SENT VIA AUTO-EMAIL “IN A DAY OR 2” . HOWEVER I DID NOT RECEIVE THAT EMAIL WHICH ONLY SHOWS ME YET AGAIN THAT YOU SAY ONE THING ON EMAIL BUT YOUR SERVICE PROVES YOU’RE LYING.
IF ONLY I COULD PUT YOUR EMAILS TO ME HERE I WOULD. YOUR SERVICE HAS BEEN NOTHING BUT A DISAPPOINTMENT TO ME.
BEFORE YOU REPLY NOTE TO YOURSELVES THAT I PAID FOR MY ORDER ON THE 27th JANUARY 2024 AND TODAY(17th MARCH 2024) WE ARE STILL GOING BACK AND FORTH ABOUT THE VERY SAME ORDER (UNDELIVERED) .
(RE: 17th March 2024)
STOP IT WITH THE LIES! JUST SEND MY PACKAGE THAT YOU CLAIM TO HAVE SENT BUT DID NOT. HOW AM I SITTING HERE ON THE 18 MARCH WITH A PENDING ORDER FROM THE 27th JAN? I AM YET TO RECEIVE THE TRACKING SINCE MARCH 13th.
(19th March 2024)
AFTER THE EMAIL YOU SENT ME ON THE 18th MARCH , I STAND BY MY EMAIL REPLY TO YOU. NEXT TIME JUST PRIORITISE THE REASON WHY WOMEN PLACE ORDERS IN THE FIRST PLACE AND MAKE SURE TO COMPLETE YOUR END OF THE ORDER IN A PLEASANT MANNER AND WHEN A CUSTOMER COMPLAIN, PAUSE AND LISTEN AND TRACE IF THERE IS REASON FOR THE CUSTOMER TO BE UPSET BECAUSE THE DATES HISTORY AS I HAVE STATED HERE IS ENOUGH CAUSE FOR FRUSTRATION. I WAS THE ONE TAILING YOU ON EMAILS FOR SOME FORM OF UPDATES.
YOU’VE EXHAUSTED ME AND HOW YOU STILL COME HERE AND CHANGE YOUR REPLY TO SOUND SO CORDIAL WHILE THE EMAIL YOU SENT ME ON THE 18th WAS RUDE AND TOO PERSONAL OF NATURE THAN RENDERING A SERVICE IS NOTHING BUT CONFUSING TO ME TODAY. ITS THE 19th , STILL NO TRACKING NUMBER.
HOWEVER DO WHAT YOU ALREADY CONCLUDED ON THE EMAIL YOU SENT ME ON THE 18th.
WHETHER YOU SEND THE ORDER OR YOU DON’T, I GAVE UP ON YOU YESTERDAY AFTER YOUR EMAIL.
I WILL STAND BY MY REVIEW UNTIL SUCH A TIME ALL THIS IS RECTIFIED.
Response from CONCEIVEPLUSMar 16, 2024
We are truly sorry to hear about the extensive delays and challenges you've faced with shipping of your order to South Africa. Your feedback is indeed valuable, and we deeply apologize for the inconvenience, frustration, and disappointment you've experienced throughout this process.
At Conceive Plus, we aim to provide efficient and reliable service to all our customers, and I understand that the delays and lack of communication have fallen short of your expectations. Your comments regarding the shipping and customer service issues will be carefully considered as we work towards improving our services for orders shipped to remote locations in South Africa.
If there's anything more we can do to assist you or if you have any specific concerns, please feel free to reach out to us. Your satisfaction is important to us, and we want to address any outstanding issues as best as we can.
Thank you for sharing your detailed feedback, and we deeply apologize for the distress and frustration you've encountered. We are here to support you and resolve these matters promptly.
Warm regards,
Conceive Plus Team
EO
Elena O.
segundo pedido más caro y sin recibir
Hice un pedido el lunes 24 de Julio, el plazo de entrega es de 4 a 7 laborables, hoy se cumple el día 8 y sin noticias. Lo compré el mes pasado 3 euros más barato y llegó exactamente a los 7 días. Primer bote no ha funcionado y creo que he cometido un error pidiendo el segundo, más caro y con retraso
Response from CONCEIVEPLUSAug 3, 2023
Lamento mucho escuchar sobre la decepción con tu segundo pedido y el retraso en la entrega. Entiendo tu frustración al ver que el primer bote no tuvo el efecto deseado y que el segundo pedido, más costoso, tampoco ha llegado a tiempo.
Es importante para nosotros que recibas tus productos a tiempo y que estés satisfecho con tu experiencia. Lamentamos los inconvenientes causados por el retraso en la entrega de este segundo pedido y la diferencia en el tiempo de llegada en comparación con tu pedido anterior.
Apreciamos tu paciencia y tu retroalimentación. Si necesitas asistencia adicional o si hay algo en lo que podamos ayudarte, por favor no dudes en ponerte en contacto con nuestro equipo de atención al cliente.
Lamentamos profundamente las molestias causadas y esperamos poder resolver esta situación de manera satisfactoria para ti.
Gracias por compartir tus inquietudes con nosotros.
JB
Johan B.
Not delivery guarantee
I bought a bundle for fertility support for my wife and me (motility and prenatal vitamins), but I never received it, I tried to contact them and was unfruitful, the sent me an email asking me to check with my neighbors to see if someone has my packet, really bad service. At the end they didn't give me any solution, not refund, not resend the products.
Response from CONCEIVEPLUSAug 3, 2023
Dear Johan, we are sorry to learn about the disappointing experience you had with your order and the subsequent communication with our customer service team. Your feedback is crucial to us, and we genuinely apologize for the inconvenience and frustration caused.
It is regrettable that you did not receive the fertility support bundle for both you and your wife despite your efforts to resolve the issue. We understand the importance of timely and reliable deliveries, and we apologize for the lack of a satisfactory solution to rectify the situation, such as a refund or a replacement shipment.
Please know that we offer order insurance to address situations like this where orders may go missing. This insurance is intended to provide additional support in case of delivery issues and to ensure that our customers receive their products.
We value your feedback and are committed to improving our processes to prevent similar incidents from happening in the future. Your satisfaction is important to us, and we would like to work with you to address this matter promptly. Please feel free to reach out to us for further assistance.
Thank you for bringing this to our attention. We apologize for the inconvenience caused and appreciate the opportunity to make things right for you.
EF
Eline F.
It’s been more than 3 months, no result
It’s been more than 3 months since I started taking these pills, and my period still not back yet and I wonder if the pills even work. I wanted to use the supplements instead of birth control pills because it raises my blood pressure. It is a waste of money, no I would not recommend.
Response from CONCEIVEPLUSNov 22, 2022
Hi Eline, I understand your concern and frustration about not seeing results after using the pills for more than 3 months. It's important to remember that each person's fertility journey is unique, and conception can indeed take time. On average, it can take up to a year for a healthy couple to conceive.
While we acknowledge your experience and the challenges you've faced, we recommend considering the longer timeline in the process of trying to conceive. We understand that this can be a difficult and emotional journey, and we appreciate your patience and perseverance during this time.
If you have any questions or need further support, please don't hesitate to reach out. Our team is here to assist you and provide guidance as needed.
Thank you for sharing your feedback, and we wish you all the best on your fertility journey.
Warm regards,
Conceive Plus Team
TG
Takia G.
It's not working I didn't get pregnant…
It's not working I didn't get pregnant yet why it's not eorking
Response from CONCEIVEPLUSMar 29, 2022
I'm sorry to hear that you haven't achieved pregnancy yet despite using the product. Keep in mind that each person's fertility journey is unique, and it can take time before conception occurs. It's essential to stay positive and patient during this process.
If you have been trying for a significant period without success, it may be beneficial to consult with a healthcare provider or a fertility specialist for further guidance and evaluation.
If you have any questions or need assistance, please don't hesitate to reach out to us. We are here to support you and provide any help we can.
Thank you for choosing Conceive Plus, and we wish you all the best on your path to conception.
JD
Jasmine D.
I have been having headaches
I have been having headaches, nauseous and sore breast?
Response from CONCEIVEPLUSDec 6, 2021
It's important to note that individual responses to supplements can vary, and experiencing side effects such as headaches, nausea, and breast tenderness can be a possibility for some individuals when starting new products. If you are experiencing discomfort, it may be beneficial to consult with a healthcare provider for guidance or advice on managing these symptoms.
Additionally, remember that symptoms can also be due to other factors, such as hormonal changes or stress. Keeping track of your symptoms and discussing them with a healthcare professional can help provide a clearer understanding of the situation.
If you have any concerns or need further assistance, please feel free to reach out. Your well-being is important to us, and we are here to support you.
Take care, and we wish you all the best on your journey.
PM
Paola M.
I did not receive anything
I did not receive anything
Response from CONCEIVEPLUSDec 3, 2021
Hi Paula, tracking shows that your order was delivered to you in Lancaster, PA on November 13th. Our customer support team are available 24/7 to assist in case of any issue.
