Barrie S.
CUISINART / CONAIR OUTSTANDING SERVICE
CUISINART / CONAIR OUTSTANDING SERVICE I’m placing 2 reviews on Trustpilot for this, as Cuisinart UK seems to be part of the Conair group (I received emails from both), and they both deserve praise for the help they gave me. I’ve owned a Cuisinart Grill / Griddle for 3 years and found it good in all respects. A few weeks ago a front control knob became detached, possibly due to damage and could not be refixed. I failed to find a replacement and so emailed Cuisinart UK to see if they could sell me a part or advise where I could obtain one. They emailed straight back pointing out that as it was less than 5 years old it was still under warranty and that I could print out a prepaid label to send it back to them to be examined. I posted it back on a Friday, and the following Tuesday received an email saying the problem was covered under warranty, they could not repair it and that the model was no longer available. They offered to replace it with the latest model and even extend the existing warranty for an extra 6 months. Needless to say, I accepted and the new appliance was received the next day. I can only describe this service as outstanding and I wish that all companies I deal with worked to these high standards. Particular thanks to Louis and Sandra in the Customer Service Team who answered all emails promptly and made sure I had a replacement as quickly as possible. Well done Cuisinart!