The Computing Technology Industry Association, is a non-profit trade association, issuing professional certifications for the information technology industry.
CompTIA (comptia.org) has 88 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Also known as
comptia.org
Website
comptia.org
Category
Education Services
Location
Downers Grove, Illinois
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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I took the Network+ exam in a learning center and passed with an excellent score in just 30 minutes. Two months later, they invalidated my certificate without providing a valid reason. Initially, they claimed remote software was running on my computer, then they said it was because I didn't use my own PC. Now they're questioning the validity of my score with no real explanation. They are forcing me to retake the exam, but I can't schedule it because I already took it. Communication with the security department is a joke. They have some indian people using AI to write their emails because their English is bad. But these same people are telling you how to interpret the CompTIA agreements. A joke of a company.
GD
GDC
Choose othe providers if you are not…
Choose othe providers if you are not from USA.. the renewal process for certification is extremely rigid and painful. It doesn't allow payment for PayPal account overseas, you have to vpn into their store to be voucher which you will have problem checking out and be led to another global store you can't even find what you need. It keeps bringing you in rounds, wasting alot of time with slow responding customer service.
This is a classic good example of a company that doesn't care about their members but just out to grab your money .. complacency and arrogance at its best
TA
Tabh
Copyright scam!
After hearing what you have done to LTT and NetworkChuck, I will never take any courses/exams with you. You've lost a customer and many many more once this comes to light. I hope you've had a good run and made yourself plenty of money to help fight your cause.
DE
Denes
Absolute scam
Out of date useless cash grabbing scheme and no one should rely on it to hire someone
DT
Dustin T.
Good luck with password resets
Absolutely horrible experience. Can't even log in. Very, very carefully rest my password, no password manager, just straight copy-paste. "Login as XXX failed. Please try again." Ok, maybe my account was deleted? Try to create account. "Email address already associated with a login." Ok, cool, I guess I'll get my certs from somewhere else.
EO
ERIC O'Bryan B.
Couldn't schedule my exam due to an 500 error
Good evening,
After two months of preparation for the CYSA+ exam, I purchased (order #5421155) a voucher to schedule the exam for September 1, 2024. However, when attempting to book my exam, I encountered a 500 error stating that my access to the Pearson VUE website is restricted, 'Your access to the Pearson VUE website is restricted at this time. This could be due to a variety of circumstances, including past payment issues, etc.' Despite trying multiple devices, the issue persisted.
This situation has caused significant stress and frustration. Initially confident and prepared, I am now feeling anxious and unready due to this unforeseen technical issue. I tried again on September 2, 2024, but the problem remains unresolved.
I have lost nearly three days and am no longer confident about taking the exam. I request Pearson VUE address this issue by providing a complimentary exam voucher for a future date to compensate for the time lost and the stress caused.
Thank you for your understanding and assistance.
Best regards,
Eric Bailey
USMC Veteran
DA
Daniel A.
I had to wait at my desk for over a…
I had to wait at my desk for over a hour for a proctor for the CompTIA Perason exam. Last time the check-in for a CompTIA exam took 5 minutes, not 90 minutes. I do NOT recommend.
KU
Kurt
Absolute Scam
Do not fall for the positive reviews about this IT certification. I took their training course, and it's horrible. It is very memorization-heavy, but when it comes to doing the actual labs and PBQs, none of what you learned really applies to it because it's so broad. If you want to do well on it, you have to take another training to a third party to better understand it, like Udemy because Comptia's training sucks.
The stupid proctor cancelled my exam because he said I should move the camera. My camera was on the stand. Before I moved it, I asked permission and waited, but no response from him. So, I went and moved it. Suddenly, he messaged me my exam was revoked because I moved. He could've let that pass. Pathetic.
I filed a complaint and they didn't offer me anything. Remind you this stupid certificate cost about $300 CAD. I wasn't even able to take the exam and was revoked unfairly and no refund!
Customer service is horrible. I emailed and called and had to talk to a different person all the time. Every one of them was dismissing the issue, they were hard to hear on the line, or cancelling the call because they had a "technical issue". This is an IT company. Pathetic.
On my next exam attempt, Pearson Vue asked me to close all my apps. Their stupid app cannot detect that I closed my applications before the exam. So, the proctor revoked my exam again. Luckily, on this one, I was able to reschedule it without paying. Still, I wanted to take the exam on the day I took it.