CompressionsaleReviews of compressionsale.com

The Juzo Expert compression glove I received had much shorter fingers than what was pictured on their website. I was completely frustrated with the very poor customer service not just once, but with multiple people via email, and also via phone. They were not respectful, even rude, and I got hung up on by the same male, twice, on purpose, I now know seeing others comments/reviews. Their website says “Our knowledgeable team of Certified Fitters are here to help you - standing by to answer your questions during regular business hours. Feel free to ask about compression stockings' sizing, measuring, compression levels…”. and when I tried to do this I was told by the male customer service person they were not available. I then asked if they could call me back when they were and he told me they could not. This person then tried to tell me to order a size up, but he couldn't guarantee that would be a good fit either. I informed him that is why I wanted to speak to the “Certified Fitter”, and he still would not allow me to do this. As a licensed Physical Therapist and private consumer, I will not recommend this company to my patients or anyone due to the very poor customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.

Their customer service leaves a lot to be desired. I received no contact after emailing this company twice. I also called twice about my problem with "one" of the socks out of the 10 pairs I had ordered that had a manufacturing defect. Each time I was told I would be getting an email in 5 minutes...never happened. Make sure you read their return policy too. Would not pay to return anything, which I'm sure is what they count on.

I placed an order and as soon as I received the confirmation, I noticed that I had ordered the wrong product (knee high instead of thigh high stocking's) and I immediately called Customer Service, but no one answered, and proceeded right after the call (not even 1 hour after order was placed) to send an e-mail requesting the order to be cancelled before shipping. They answered my e-mail the next morning, stating that they couldn't cancel the order, that I had to wait until I received the items to then request the return. Once I received the items, I sent an e-mail requesting the return, this is not even 10 days after the purchase and they informed me that they could only exchange for another item or they could give me a store credit....this is NOT as per their online return policy of up to 180 days for returns and my items were intact (not even opened or used). When I said store credit they sent an RMA and stated I had to pay for the return and restock... I mean really, I spent $24.00 on the order.... I decided to keep the items, all this was ridiculous, especially since I tried to cancel the order even before it was shipped. Customer service was very rude and told me that this is their policy and they could NOT go against it and that if I didn't agree then I could keep the product.

They messed up my order and I did not receive until after I needed them for the hospital but then mandated a 25% restocking fee for me to return. Their web site misleads you in to thinking if you follow their instructions on returns you get a full refund, but they ""never"" give a full refund according to their service staff. They are rude and crooks. They make their money on restocking fees.

I ordered socks from them after leaving hospital from Car-T transplant and having extensive Neuropathy in my legs. They offered expedited shipping. It NEVER happened. I had to follow up with them but never received an answer as why that it never took place. They did refund the cost for the expedited shipping but not general shipping cost. I used the socks 4 times and they fell down my leg after 1 hour of use. I asked for an even exchange for a non faulty product. ONLY if you kept the original box was the response I received. ZERO accountability on there behalf. Yes I would every customer keeps the original box for 4 months. What a scam!!!!!! The cost of this product was 70.00 plus and that is the response you receive. I will NEVER order from them and I encourage anybody considering ordering from them to NOT. They are not a reputable company.

IF YOU RETURN UNOPENED, UNUSED STOCKINGS, YOU LOSE A MINIMUM OF 25% PLUS SHIPPING!! THE PERCENTAGE INCREASES IF YOU RETURN MORE THAN ONE ITEM!! ABSOLUTE DISGRACE. BUYER BEWARE

I consulted with Compressionsale.com chat support and they recommended that I purchase two pairs of Jobst knee highs in "Petite S", not regular. The knee highs started to fall down to my calf when I wore them for a couple days, and when I exercise. I asked for an exchange and was refused because I had just put the paper boxes into the weekly recycle bin that morning. So now I am out $80+ even though I specifically gave them my measurements and they recommended a wrong size to me.

I ordered a Juzo 10 inch above the knee stump shrinker from their website, compressionsale.com. The website stated it was in stock. A week goes by, no shipping information so I emailed them for an update. Was then told it was on backorder. First red flag dealing with this company, they mislead you about inventory. I finally receive the stump shrinker a week or so later only to find out they sent the wrong size. The package states 10 inches but the sleeve only measures 8 inches. I need a shrinker sleeve that measures 10 inches, or a little longer, when new and laid flat. I already own a Juzo 10 inch and 2 Knit Rites, so I know how they should measure up. Regardless if this is a Juzo error or deliberate on the part of Compressionsale.com, their customer service department refused to accept a return or even offer an exchange. Instead their rep, Melissa Bright, argued with me all day that it should stretch to 10 inches. Melissa has no clue about this product and even less a clue about being a good customer service person. I now see this company has numerous Better Business Bureau complaints. Buyer beware, do your homework before ordering online. My experience wasn't pleasant and now I'm stuck with a $42.00 shrinker that is absolutely useless to me.