CompressionsaleReviews of compressionsale.com

I have ordered from this company before and merchandise arrived in a timely manor. I needed to make an exchange which was handled swiftly.The prices are are much lower here than from stores that are located near me. I placed my last order November 28, 2016 for 2 pair of compression stockings. The tracking number shows that they have been lost since December 2, 2016. Today is December 25th. They are still lost in neverland. I spoke with an employee on December 14th. She said she would call me back with an update. I never received a call. I emailed customer service on December 18. I did receive an email response on December 19th at 8:15 AM. "USPS is showing it in transit without any update I have put in a call to USPS to see what is going on. It seems the package has gotten stock (stuck?) at one of the Hubs which is why there is a delay, but I am working on this for you.

and the funny thing is that coupon was to compensate for bad experience.. oh well.

What the staff e-mails you to do is DIFFERENT than what the website says, and Return fees are outrageous!!! Also, there was a snafu with the website last week making the process even more difficult. My mother is never going to order from this company again! There is also a problem if you order with PayPal - leave one thing out and payment info goes blank and you have to start all over - not this way with other companies' websites! AND I had to zoom out to get the bottom of this little survey to show on the screen - company definitely needs a vetter webmaster or website company!

I have rarely had this much trouble with any company. I have been sent in circles. One says one thing and the other says another thing. I don't have the item even though I have been charged. I have paid for the item through Paypal thank goodness. I will let them go after them. I have sent countless e-mails. I have been told the item was shipped in yesterdays e-mail. Today they say it now going to shipping. I don't know who is telling the truth.....hard call. I would not use this company if I were you. So, here I sit not knowing what is going on and my money is gone.....hopeing I WILL not get a double charge. A business should not cause this much trouble. I really regret getting envolved with them. Trust is everything and truth means a lot. Do not use them

I ordered an overnight deliver, that cost me 35 USd, because I live in a foreign Country. they didn't deliver 2 items, but they charge it. It was soooo difficult to try to talk with someone to ask for a refund money, and they said that I will be charged 15% of the totla order , because I was refunding items.. ButI was not refunding anything, they never deliver it !! After a big argue, they accept to refund me the 85 USD that I was overcharged. I am doing a new order, asking not to be charge for items backorder.. let's see

Backstory: I've worked in customer service for 6 years now, so I know what it's like and I know a lot of people complain and they're usually difficult customers. This is a genuine warning. DO NOT do business with this company, they provided horrible customer service, and they laughed at me as they did so. I ordered a black Juzo soft 2002 compression stocking with a hip attachment. I have a screenshot of their website which prices this item at 63.19 I paid an extra 3.95 for faster shipping, on August 27, 2016. On August 30th I was sent the item tracking number, however the link did not work, I contacted the company and asked for a working tracking number, and I was told that the item needed to be dyed and then it would ship (makes sense, since it was a black stocking and they're usually beige, no big deal, I'm good.) On September 6th I contact the company for the third time to ask for shipping information, only to be told that the item was delivered an hour ago. Never got that follow up on a tracking number, but whatever, the item was delivered, so I'm understanding, I send a big "Awesome! Thanks!" back. The stocking is beige. Why you would tell me that I don't have shipping info because the item needs to be dyed, and it was never dyed in the first place, is beyond me. But whatever, I'll just exchange it, mistakes happen, I understand you're working with a manufacturer and it didn't come for your company directly. "Quick and Easy Returns" ... Not at all. I submitted an exchange ticket, and was told the following: (This is verbatim including spelling mistakes) "We cam exchnage them to the color black for you, but since black is not a stocked item, it will cost more then the color beige, and once it is ordered, it will take 5-7 days before it will be available to be shipped as the hip attachment needs to be sewn and it needs to be dyed black. The price for the black will be $79.19, would you like to continue with the exchange?" No.. no I would not like to pay more for an item that I have already purchased. SO I called. I was re-read the email and then when I said I understand what is going on, but I don't want to pay more money. The representative responded by saying "What don't you understand, then?" ... What? So I got a little sassy, yes. Because I don't understand how ANY customer service rep in their right mind can EVER justify speaking to a customer that way. Not to mention, ask any previous employer or friend of mine, I'm a saint on the phone. Both as a customer, and as a representative, because I understand that these are people. These are human beings. But I digress, it gets better. I was transferred to the supervisor. He was worse. I was interrupted, told that the order was a custom order, and shouldn't have been listed on the website at all (but it was, and I ordered it, and the company continued on as though my order would honored without notifying me that I'd made a special, more expensive request) and then proceeded to tell me that they would not exchange the item for the same price... I began speaking to a coworker who was sitting beside me, when I hear the supervisor Say "don't talk while I'm talking" and then the call was dropped. I called back and stated that, "I'm sorry the call was dropped," to which the aforementioned supervisor responded, "It wasn't dropped, I hung up on you... and I'll continue to do so as I see fit." Mind you, I've hung up on customers before. For being hateful, cursing, or spewing ignorant speech that just isn't acceptable. I was doing none of this. I was making a reasonable request, clarifying what I was asking for, and being persistent in that I don't pay for a company's mistake. Long story short, all I was offered is store credit for the returned item. Either pay $16 more (not a lot of money but it's the principal of it now) and get what I wanted in the first place, and should have received in the first place, keep the wrong item I have (I'm a pretty dark brown person so I don't want a beige stocking that cost me over $50), or return it and the company that treated me like scum can keep it's money. PLEASE save yourself the trouble. DO NOT ORDER FROM THIS COMPANY. If I can say it a million times, I will. I posted a complaint on fb, of course it was removed, so I currently have a case open with my attorney. I've never felt so disrespected and helpless as I did today. Pay the extra $10 to a company that will value you. UPDATE:***** I wrote an earlier review of the way I was treated after notifying the company that I needed to return an item because it was the incorrect color. I was treated beyond unfairly, and the customer service team did not offer any solutions for me. UNTIL I started a petition, reached out to their third party review company, contacted my attorney, the BBB, the FTC, Mrs. Florida (the ambassador for lymphedema), and blew it up on social media. This is a prime example of a company trying to shut someone up. The following is a PUBLIC response from the company on Trustpilot: "Our #1 goal is your satisfaction. We apologize for what happened. After an investigation it came to our knowledge that manufacturer shipped the wrong item. You can keep the beige pair and black pair was sent out to you at no cost today and will be delivered on Tuesday. If you have anymore questions regarding this please reach out to me directly ***-***-****. Thank you for your patience. Customer advocate Compressionsale.com" In a voicemail, I was also asked to "kindly remove my negative review" why? So others can't see what they're gambling with when they do business with you? I'll acknowledge this. I know the manufacturer sent the wrong item and as far as far as my knowledge goes, that wasn't your fault, that happens sometimes. HOWEVER. When a customer calls to exchange the order for the correct item... Why should they be met with hostility, and a refusal to cooperate? Receiving the incorrect item wasn't my issue, my issue is the way I was spoken to, hung up on, laughed at, and interrupted that ended in the refusal to allow me to return the item, or exchange it for the correct item without paying more money. Rather than repeating "the manufacturer will charge us more, so we have to charge you more." So no. I will not cease or recant until, as I said before, this company releases a public apology for the way it handles consumer complaints, proper action is taken with the customer service supervisor, up to and including termination, and this company becomes accredited with the BBB so that consumers can feel more at ease knowing they're protected. I doubt I'd have gotten such a response if I hadn't gone full blown crazy over gaining justice from this incident. And I know so many others would never take the steps I've taken. So I will not be "shut up" because this needs to be exposed, and we need results. Another representative at the company contacted me later, apologetically and promised me another black stocking, and asked me to keep the beige one. He also mentioned that he'd follow up with me later in the week. (This was two weeks ago) I've received the one black stocking that was already sent, never heard back from the gentleman, and haven't received the other stocking as promised. Still not happy with this company's inability to care for its customers, genuinely.

Their return policy is geared to not having to refund anyone's money. I noted that I wasn't sure I was ordering the right size of compression stockings for mom only to be told that I could return them. Yeah, fat chance. They don't give you any time to get this accomplished in the real world. Mom is at a memory-care place, not super close to me. By the time I got them to her, then heard back from the head nurse that the stockings weren't the right size, and I immediately tried to return them, I was told it was too late to get a refund. Now, if they actually sold the size mom would need, that would be one thing, but they don't. And, be aware, their 15-day return policy means 15 days from when you ORDERED something, not 15 day from when you actually received anything. What a bunch of crooks.

I wish I could give this company no stars, however, I can't. When it comes to products and price, I had no complaints. However, when it comes to customer service, they need to go to school and learn how to treat their customers. I recently ordered from this company and paid extra money to get my order in 2 to 4 days. When I called to find out what the tracking number was, the person I talked to was very rude and hung up on me. I emailed asking for someone to please give me the tracking number and I received it the day after my order delivered. I emailed asking if I could get my shipping charges back, and their response was that weekends are not considered shipping days. I have yet to receive an email from them concerning the fact that my ordered delivered in 5 days and not 2 to 4. I in good conscience can not recommend this company. If you need compression socks or stockings find someone else.