rturner39
Do not order items from this store!
Do not order items from this store. They have one of the worst customer service teams period! I called their customer service team to follow up on items that they failed to notify me that were on back order and they still charged me for the items! I spoke to a female representative that was extremely rude and interrupted me repeatedly when I tried to ask questions about the order delay. After becoming extremely combative with me, I asked to speak to a manager or someone else and she told me that there was no one else I could speak to and to inquire by email for now on! She gave me this email address and then she hung up on me! They charged me this order and did not have the items in stock! This was my first time shopping on this website, and based off the information I had read, I thought that this was a professional company. Unfortunately, this has been one of the worst experiences I’ve had with customer service representatives or any online business. No one notified me about the order being delayed initially, or updated me about status changes. It is extremely unprofessional for customer service reps to speak to paying customers like trash and hang up on them without resolving the issue that prompted the call in the first place. As a result, I had to file a complaint with the Better Business Bureau, because as of 10/14/2019, they still have not shipped the items they charged me for and has refused to refund my money. Do not do business with this company!




