Colorado GlassesWe sell sunglasses designed for the Colorado Lifestyle
Colorado Glasses (coloradoglasses.com) has 247 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Marcie Y.
Have only had my glasses for about 4 weeks and they broke in the center.. I took care of these glasses like a new born baby.. loved them until then
Response from Colorado GlassesNov 15, 2017
Hi Marcie! Glad we were able to get those swapped for you. The difficult thing about working with wood is that there are occasional defects in the material beyond our control, but that's why we offer the warranty we do. :) If you need anything else just let us know!
Lindsay C.
Customer service is inadequate - only possible communication is via email in which a response time is extremely delayed.
Response from Colorado GlassesJun 28, 2017
Edit: I'm editing my previous response to make it clear that I take full responsibility for letting Lindsay down. Lindsay is right - 4 days is too long to wait for a response from us. Yes, I'm in charge of every aspect of the business, work 70+ hour weeks, and was inundated with work over that time frame, but those are excuses, not solutions. We were wrong to allow an email to go unanswered for 4 days. It's on us to get this fixed and moving forward we'll be developing a plan to ensure 48 response on all customer service communication. Thank you for calling us out and best of luck in the future. :) Edit 2: We will not be adding phone support back at this time. We just don't have the man power for set customer support hours right now, but that will absolutely be a change we make when we're large enough. Thank you for the suggestion.
