Digital V.
Worst Experience Incompetent Staff
We thought they were the best, but that is clearly not our experience. The level of incompetence is disturbing. This is not a reputable company and their customer service is the absolute worst.

For over 60 years, Colonial Penn has specialized in offering life insurance directly to consumers. Through the mail, TV, our call center and the web, we focus on providing life insurance protection for folks like you and your loved ones. Colonial Penn was a pioneer in designing insurance products to meet the needs of the mature market, and in 1968 became one of the first insurers to offer a Guaranteed Acceptance Life Insurance plan exclusively for people age 50 and over.Today, Colonial Penn offers life insurance products that are designed to help ease financial burdens at a difficult time. Our most popular plan is our Guaranteed Acceptance Whole Life Insurance available exclusively for age 50 and over. We also offer “easy-issue” permanent, whole life insurance.
Colonial Penn Life Insurance Company (colonialpenn.com) has 103 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Digital V.
We thought they were the best, but that is clearly not our experience. The level of incompetence is disturbing. This is not a reputable company and their customer service is the absolute worst.
Mrs. J.
Decided to take advantage of their "look n' see no obligation" offer and wish I'd researched them beforehand. Too many complaints about this company ranging from product disappointment to billing or even trying to collect on a claim. Update: Visit The National Association of Insurance Companies (NAIC). There have been 42 complaints levied against Colonial Penn. Buyer beware! Decided not to buy from them. We were well within the 30 day review period, they'd already charged the account yet getting out of dealing with them is the pits. Before your call to examine them do your research. If you decide to request product(s) from them and decide to send them back you should make your request in writing and return everything via certified mail return receipt. Fail to establish a paper trail and chances are you'll regret it. Once they have your payment method you may have a difficult time getting your money back. Note: Do yourself a favor and read the fine print. By doing so you'll have the information you will need to make an intelligent informed decision. They have several plans for every budget. The consumer has to choose what fits--not the company. Their job is to sell. The consumer's job is to be knowledgeable about buying options (types of insurance) and cost.