CollectiveReviews of collective.com

I have used collective for a couple months now and I have had to time and again ask them to recatagorize transactions to which they say they will change in "the future". If it were up to them all of our transactions would be catagorized as meals. I would not renew or waste time as I have had to review and message constantly about things being catagorized incorrectly and the issue is never resolved.

I spent like an hour with these people, confirming to me everything is good to go, and i spent time sending documents only to tell me they don't accept a C-Corp. What a waste of time. And i asked for a refund, and i never got a response back in a week. Then i have another support agent tell me to clarify if i want my membership canceled, and not even acknowledging the refund. And then i check my account to see a refund was never done to begin with. I guess they what... expect me to pay $300 something for no reason? What a stupid company honestly. I'll just do Quickbooks and get a good tax accountant. Would save a lot of money like that too. Hope this helps to anyone looking for an automated process.

I signed on with Collective in May and have had one of the most frustrating service experiences of my professional life. Nearly six months later, my books are still not fully set up or accurate, and most of my questions have gone unanswered. Communication is fragmented and inefficient. Every message goes into a general queue where a new person responds each time, meaning I’ve had to re-explain the same issues over and over with no progress. What was sold as a streamlined, all-in-one solution for small business owners has instead created more confusion, not less. As a business owner who came to Collective hoping for clarity and support after a disappointing CPA experience, this has unfortunately been worse. I’ve paid for months of “service” without receiving the value I was promised. I would not recommend Collective to anyone looking for reliable bookkeeping or proactive communication.

What started off great in the early days, turned sour over the course of 4 years with Collective. Initially, the communication was outstanding, the services were helpful, and the advice was sound. After they got bigger, their product suffered, and as a result, my business suffered. Multiple times Collective.com filed incorrect forms, taxes, and business compliances on my behalf. Not only do they do sloppy work now, they are IMPOSSIBLE to get ahold of. If you need something from them, it sometimes takes weeks to get an answer. I am ashamed that I referred 3 friends to them (all of which have since cancelled). DO NOT PAY THIS COMPANY TO SETUP YOUR S-CORP.

My experience with this company has been nothing short of a nightmare. I was hesitant to sign up from the beginning, but their sales representative convinced me to try it with a free one-month trial. I decided to give it a shot. When I wanted to cancel, Collective offered me three additional months for "free"—despite already billing me for the initial trial period. I agreed to continue, but the onboarding process was a mess. It felt like endless homework: fill this out, submit that, link your accounts. No matter how many forms I completed or bank accounts I connected, there was always something else pending to "complete" my setup. After three months of this, I asked to cancel again and explained how frustrating the onboarding had been. They told me I could cancel, but first I needed to complete the offboarding process. That was ironic, considering I was never properly onboarded to begin with. I filled out the offboarding form and received confirmation that my documents and LLC had been transferred back to me. Then, to make matters worse, I discovered a third-party company I had never heard of would continue billing me, with no explanation of the charges. A week after I closed my account, I received a new charge for $340 for another month of service. This was after my account had supposedly been closed. This company is a complete scam. I am contacting my bank to dispute the charge and report it as fraud. I would never recommend this service to anyone. Stay far away.

This company is a glorified middle-man for another company called Gusto. They charge $300-350 a month and basically have you file everything yourself. Customer service takes often several days to get through a single conversation. Then your "rep" will let you schedule a time often two to three weeks away... so I hope you don't have an urgent issue. Also they are very sketchy with billing. Made me give 30 days notice to cancel (I was paying monthly) and once I gave notice, they canceled my benefits within the 30 days (including payroll). This is a waste of money DONT USE THIS SERVICE

I have paid for two months and have not received accounting statements, payroll setup or anything that I bargained for. I have emailed and written them via social media to no avail. I will be taking legal action, if this continues. There are many other companies that offer the same product for a fraction of the cost. DO NOT use this service!

They continued to charge me after I cancelled and said because I called on July 6th, my membership won't be up until August 6th but I'll have 30 more days of paying for it.