colaley.comReviews of colaley.com

DO NOT ORDER!!!!!!!!!!!!! They are such a bad site really awful service over charge and don’t answer any of your questions

Worst company ever this company has a lot of sister companies as well. Anyway I ordered two items one window cleaner thing which did not work at all and still no refund and I ordered some bras that haven't turned up after 3 months and no response to my emails. Would advise to stay clear.

Unfortunately, I ordered two bras from Colaley and despite waiting over 2 months and chasing with customer services - the order has either been lost, or wrongly collected by somebody else at the Evri Parcelshop! Colaley won't refund because I don't have the items to return + they think the items have been collected. All very frustrating!

Awful customer service, cancelled straight after I ordered as they overcharged me, said £14 on total (inc postage and insurance) and then got charged £17, then checked website and they supposedly offer free delivery. They didn't get back to me for days and then said my order had been shipped (it hadn't), I'd received no info on it, so I pushed back again and then they did actually ship out my item so they didn't have to give a refund. Wish I checked the reviews first. This company SUCKS.

Took 8 weeks to arrive, bras give no support so I want to return them but, surprise surprise, can't get anyone to respond to an email now! Shocker!

I want to give minus 1 star. 1is very generous. AVOID at all cost. Order on 2 September, received on 28 October, by that time I have already opened a claim with paypal, as the item was stuck in London for almost a month. As soon as you open case with paypal their customer service just tells you go via paypal we can't help any longer. Then I have advised paypal that I have received an item, but they are not communicating and it is not of wearable condition. Ordered two bras. So paypal advised me that they will refund me if I will send it back to them in china, and I have to provide tracking information. My order was £20, return to China is £19.30. Replied to paypal that this is not a satisfactory solution. Not expecting any refund anymore. Don't touch it with a stick, especially if you are paying via paypal, as there is apparently no gurantee at all. BTW, didn't have a choice to refuse delivery, as I was not home and the package was just left by the door.

Item was unwearable! Scratchy! Itchy! No support whatsoever. Not fit for purpose. Ended up in the bin.

Ordered bras over 5 weeks ago. Tracking shows them as coming from USA and supposedly are now in Manchester where they've been for over a week. Got a feeling I'm never going to get them. So glad I paid by credit card as I may have to claim a refund through them.