CocobeautyReviews of cocobeauty.com

Response from CocobeautyAug 24, 2025

Hi Thank you for taking the time to share your experience with our patches. We’re sorry to hear they didn’t meet your expectations. Our eye, neck, and chest patches are designed to deliver hydration and soothing benefits through their serum rather than fragrance or strong sensations. Some customers enjoy the lightweight cooling effect, while others may prefer a different type of treatment. We also want to reassure you that while the patches are intentionally delicate to better conform to the skin, they should remain intact during the recommended wear time. In order to get them to attach to the skin, you need to stay still, laying down, for 30 minutes or so while your skin starts to absorb the ingredients. We value your feedback as it helps us continue improving both our products and packaging. Thank you again for sharing your thoughts.

Response from CocobeautyJul 21, 2025

Hello Thank you for leaving a review. Please note that you cannot get our products on TEMU, they are most likely counterfeited and not clinically tested. Our products can only be bought on our website cocobeauty.com and on amazon.com Any other questions, you can email us at [email protected] Regards, Olivia

Response from CocobeautyJul 21, 2025

Thank you for your review. However, we believe there may have been a mix-up — we do not offer nail services or operate any salons, and your experience does not relate to our business or products. I think you might be referring to a different cocobeauty. We are cocobeauty.com and we don't sell anything related to nails nor provide nail services. We sell skincare We understand how frustrating a negative experience can be, and we hope you're able to connect with the correct business to address your concerns. Wishing you all the best,

Response from CocobeautyJul 21, 2025

We’re truly sorry to hear about your experience and the frustration it caused — that’s never what we want for any of our customers. We want to clarify that we ship all orders to the exact address entered at checkout, and we rely on USPS tracking data to determine delivery outcomes. If a package is marked as undeliverable or returned to sender, unfortunately, USPS policy may result in disposal rather than return in some cases — something we have no control over, but we completely understand how upsetting that can be. The $110 fee you mentioned is not a re-shipping charge, but likely includes both the full cost of reshipping internationally (if applicable) and product replacement, especially if the order was not returned to us. That said, we're happy to revisit your case — please reach out directly to our support team at [email protected] so we can work toward a fair resolution. We value your feedback and appreciate the chance to make this right. Warm regards, Olivia

Response from CocobeautyJul 21, 2025

Thank you for your feedback — we’re very sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. We never want our customers to feel disappointed, especially when it comes to product quality or skin reactions. Everyone's skin is unique, and we're truly sorry that the face mask caused irritation for you. Your comments regarding the packaging and mask condition will be shared directly with our quality team to investigate further. Regarding our return policy: we do offer a 30-day satisfaction guarantee, and while we currently face limitations with international return shipping, we aim to offer fair solutions — like partial refunds — when returns are not logistically possible. We understand this isn’t ideal, and we're actively working on better return options for customers outside the U.S. We hope you’ve received your refund by now. If not, please don’t hesitate to follow up — we’ll make sure you’re taken care of. Sincerely, Olivia

Response from CocobeautyJul 21, 2025

We’re very sorry to hear about the delay and the frustration it has caused. This is definitely not the experience we want our customers to have. Your order should not still be in “processing” status this far out, and we completely understand why this would be concerning. We’d like to look into this immediately and make it right — whether that means reshipping your order or issuing a full refund. Please reach out to our support team at [email protected] with your order number so we can resolve this for you as quickly as possible. We truly appreciate your patience and the opportunity to fix this. Sincerely,

Response from CocobeautyJul 21, 2025

We’re so sorry to hear about the condition in which your order arrived — that’s absolutely not the standard we hold ourselves to, and we understand your concerns completely. We want to assure you that all our products are 100% genuine and shipped directly from our fulfillment centers. However, damaged packaging or poor labeling is never acceptable, and we take this seriously. It sounds like there may have been an issue during packing or transit, and we’d like to investigate this immediately. Feel free to contact us again at [email protected], and we’ll make sure this is resolved for you promptly. Thank you for bringing this to our attention — and again, we’re truly sorry for the trouble. Regards Olivia