Mary Jo D.
My initial order came in the time…
My initial order came in the time specified. I was happy with all the information supplied about the product including its verification, methods of growing the product. I was surprised that the pieces were sticky- maybe that’s just a personal thing. The taste of the pieces was surprisingly earthy but many other brands have that same taste in their oils. Plus, I unfortunately didn’t feel any effects from the amount I took. That, of course, tells me I need to adjust the amount I’d be taking. I followed the directions in order to take the appropriate amount but I didn’t want to take too much. So I was confused about the number of squares to take. I’m sorry to say I won’t be reordering your product. I also just received another jar but I don’t remember agreeing to get an automatic shipment; therefore I’d like to return this extra jar.
Response from Colorado BotanicalsJun 23, 2021
Hi Mary, thank you so much for your feedback. We will definitely work on making changes. The reason why the pieces might have been sticky is that we don't use preservatives as many brands do that would keep the gummies in perfect shape or form. Our company is all about promoting a healthy lifestyle, and that definitely includes what ingredients we choose to use in all of our products. Unfortunately, that comes at a downside that we're willing to risk. We're currently working with our gummy formulation partner to make slight changes to our current formulation to reduce the chances of this happening while not using any bad ingredients. We offer a 60-day satisfaction guarantee, so you may certainly return the bottle for a full refund. Please lookout for an email from us. Regarding the second jar, you did choose to purchase the product as a subscription order, which is why you received another bottle. We have gone ahead and canceled your subscription fully, so you won't be getting another bottle unless your re-order yourself through our website.