ClubmagichourReviews of clubmagichour.com

I ordered a gift for my sister. The texts supporting delivery are slick and a nice note delivered to my sister. But no package. We responded to the texts as per instructions. Both of us. No response. When I got home there was one box. They delivered to me - not her. But only part of the order. I responded via email through my order and also to the customer service email. No response. Next day I called their customer service - twice. No person. Left two voicemail. Still no response. Today I filed a complaint with my credit card company. By the way, they charged extra for delivery "insurance" which is bogus. There is no way to contact anyone to make a claim.

Exceptionally poor customer service. The Butter Puerh tea is artificially flavored, and tastes terrible. I reached out via their customer service email, to see what they could do for me, but the agent had no interest in trying to help. I have asked them twice to delete my account and have been ignored. Their prices are too high to justify this level of indifference. I understand now why her previous company went out of business.

this is such a sketchy company. I will never order from them ever again. I ordered directly from their website. It’s was a $112 order bc everything on their website is super expensive Then exactly 3 weeks later I still haven’t gotten any tracking information whatsoever. Therefore, I tried emailing their customer service that’s on their website and had heard nothing back except from their AI customer service team. 24 hours passes so I try emailing the other email that’s on their website about just getting a refund. I even tried calling their number and got their voicemail. I had originally paid with PayPal so I put in a claim to PayPal for a refund and then an hour later I get an email from this company saying that my tracking details are ready and then it’s been shipped. That is super sketchy and frankly disgusting. I would give a zero star review if I could.