Closet WorldReviews of closetworld.com

My experience with Closet World has been extremely disappointing. If you go to their website they have nothing but stellar reviews. They are a lie as they are obviously leaving out the bad customer feedback. PLEASE READ MY FULL REVIEW AND BE AWARE OF WHAT YOU ARE GETTING INTO I placed my oder for a cabinet system in my garage on June 18, 2026 once final measurements were completed. The order was supposed to be installed on July 13th. On July 13th (a month later!) they came to install the cabinets and the order was incomplete. There were three missing cabinets, no shelves, missing doors, a missing wardrobe bar, and they put the wrong slides on the drawers (we paid extra for ball bearing slides). There are also many nicks and dings in the finish work and every time the installers leave not one crew has bothered to clean the cabinets. Additionally the salesman made promises about the installation and potential modifications that were untrue or inaccurate and now, on top of missing and incorrect items, cabinets have had to be corrected. When they came back to correct the slides on the drawers they now left all the drawers crooked and misaligned. Today is July 28th. We are now a month and 10 days post the order date and 15 days past the initial installation date. They found the shelves and I had to negotiate to have those installed as soon as possible so we can try to get our belongings, currently stored in our backyard, back into the garage. We now have to wait until August 14th to hopefully get the rest of the pieces to complete our order and to get the drawers corrected. The array of 16 drawers cannot be used until they are fixed. In communications with them it is obvious to me the company is taking on more business than they have staff to manage it and would rather keep the money flowing in than to take care of customers that have fully paid for orders. They are NOT telling new customers the true timelines for delivery and installation. The new customers and installations take priority over any orders in process. By the way they make you pay for 100% of the order upon delivery of the product regardless if it is all there or not! They now have all your money and you are beholding to their "fitting" you back into the schedule. You are no longer a priority. A most disappointing experience and it is ongoing.

"missing info." Apparently the designer measured wrong, but they never reached out to me to get the measurements. Senior Sales Manager, Alex Bendigo, supposedly "fixed" the order and emailed me his changes for my approval. His changes included a shelf unit that is 96" tall when our closet is only 82" tall. I replied with the correct measurements a week ago and told him exactly what I needed, and he has yet to respond to the email. He doesn't answer calls or return voicemails either. At this point my husband and I have called Closet World at over 6 different phone numbers well over 20 times, as well as emailing clientissues@closetworld (as I was told to do in my original review) and we still have no answers to when our order will be delivered. This is the worst customer service I have ever had. their general customer service form on the website. We still have no answers to when our order will be delivered. This is the worst customer service I have ever had. DO NOT USE CLOSET WORLD!

Absolute scam company they oversell under deliver. They installed with chips damage to each panel. It looks like they scrapped an old job and put it in my garage. I was also told that the seals would be irritated and not only that that I could store food in it. No intentions on doing such but these are normal cabinets. Nothing about them gaps in the seams was just a complete lie when installed they brought the wrong handles and they applied them to high. It looks weird. I asked for them to fix it and every time customer service would say that manager was out of town. I could’ve taken them to small claims as I didn’t sign the release form but I just was over dealing with such a ridiculous lying company. Do not go through them. It will be a big investment for a very disappointing outcome.

Worse customer service I ever had or should I say non existent. Still unable to speak to anyone but call center. No response to calls emails or messages. Save yourself time and money and hire anybody else. Total scammers. Product inferior, installation a nightmare.