SpartySAM
Good Products; Suspect Reviews
Let me begin by stating that for most razor based experiences and products, Classic Shaving is mecca. It is the one site that I got to for products such as after shave colognes, strops, straight razors, and the such. My experiences have also been somewhat good with the people. However, the reason for the low rating comes from my experiences with their rating service. I have posted product reviews on sites such as Amazon, TripIT, Sierra Trading Post and others. Many have been good; some have been negative. Yet, they were posted. I ran into a problem with a ClassicShaving.com product - a shaving brush that four weeks into its life began to shed its hairs. This was the first time that something like this ever happened to me. Ultimately, I had to throw the product away because it became useless. I received a reminder from ClassicShaving.com to post a review (I had reviewed products before). I posted my negative review - only to find that it was not posted. Fine - could be a computer glitch. I tried again - same result. After three attempts, I came to realization that this site would only accept positive reviews. This is not fair and right. Let the reader review the comments and come to their own decisions. If it was not for the suspect quality of the reviews, this site and the company associated with it would be five stars.
Response from ClassicShaving.comSep 15, 2015
Thank you for taking the time to provide feedback to us at ClassicShaving.com. We absolutely do not accept only positive reviews for the products on our site. If you take a look at the various products, there are several that are not positively worded or favorable regarding the product. The reviews are not posted right away; they remain in pending until one of our team members can approve it, so that we may filter reviews that contain foul language (which they have) or are not applicable to the actual product being reviewed. In the future, please be sure to contact our customer service team with any issues regarding products purchased on our site. This is what we are here for!


