ClassicShaving.comReviews of classicshaving.com

I purchased a razor/brush stand from this online vendor, but discovered upon receiving the package that my Dorco razor handles are too wide for the stand. I rewrapped the brand-new, never-used stand so I could return it. The website has NO information on return policies, so I emailed to ask how to initiate a return. The response was a curt email stating that they give no refunds, and a link to their 'policy' that is nowhere on the actual site navigation, only via the link you get from them AFTER the sale. What is most pathetic is the email comes from "customerservice@" which is a complete oxymoron! Customer service usually means providing a reasonable refund policy, not taking the customer's money and then thumbing your nose!

They lost my case that goes with my straight razor which was extremely disappointing. The razor also came back drenched in oil saturating the scales and everything, dripping oil like they dipped my straight razor in a quart of oil. All in all, I had an extremely sloppy experience which is exactly what you don't want for your straight razor. I would give them zero stars if I could. SERVICE YOU CANNOT TRUST is a service you should never use. Don't invest in regret.

This was to be my first purchase with Classic Shaving. Placed my order 1 September and the order still shows unfulfilled with my $340.94 showing paid. Sent several emails with absolutely no response from them. It has been almost 2 weeks with their head in sand. Extremely poor business ethics.

I ordered the Dovo 5/8 straight razor and paid for the blade to be professionally sharpened. Unfortunately, a sub-par blade arrived with a significant imperfection for one that was sharpened by a professional honemeister. I simply asked for a refund of the sharpening price and received what can only be described as rude, condescending, and holier-than-thou e-mails from the customer support supervisor. When I called I was told that my only recourse was to send the blade back to the "professional" honemeister to have it re-sharpened, the same person that messed it up in the first place. I was told that there was no person that I could appeal my issues to, and that the customer support supervisor had the final say. Unfortunately, according to the customer service representatives, there was no place that we could meet in the middle, and there was only one option. In my view it is the principle of the matter, that I received a product that was sub-par, and subsequently, received even worse customer service. Its hard to think of a time when I received worse customer service.

Very low quality disappointed

This company has no idea what customer service is about. I placed an order that included a Strop-It Super 77, Replacement Plattens, a Razor Safe and the sharpening of my razor that i shipped to them on 2 day delivery from VA that day. USPS kept their word and delivered my razor to them on time, however thats when good customer service went down the toilet. I phoned Classic Shaving and spoke with Beverley about 3 weeks later as I was wondering what was taking so long. She informed me that the person that sharpens the razors is on holiday and is not back until the following week. I told her that this normally would not be a problem except now I am going on vacation out of the country and I will not be back for 3 weeks. When I asked if Classic Shaving was going to reach out to their customers and apologize for the delay in sending the razors, or at least inform them at the time of ordering that their order will not be completed for extended periods so that they didn't pay for expedited delivery, Beverley was nice enough to apologize and offer to refund half of the sharpening service. But I have yet to see this refund. The next thing I explained to Beverley was that when I returned I am only in the country for 2 weeks then I am heading out again to not return for an extended period of time, so I want the razor to take with me. Well lovely Beverley said for me not to worry and would ship the razor the day before my return so when I land it will be here the day after, perfect plan to me so I agreed that this will have to do. Well low and behold I arrived yesterday there was 3 notes in my postbox from good old USPS, with the final one saying in bright red "Final Notice" your package that was first tried to be delivered 3 weeks ago has now been returned to the sender. Nice job Classic Shaving!.. Now I am not only going to be heading out the country without my $200 razor that I paid you to sharpen, but also without the other $150 in goods that I purchased with you. What an absolute joke.

Terrible razor, doesn't shave close.

I found that the product was not up to par per the price. Very expensive for mediocre quality. And don't waste your money on the monogramming. Was in cheap gold and old English font 👎🏼