CJ Pony PartsReviews of cjponyparts.com

Literal theft has occurred. In November of 2021, I purchased door panels for my 1972 Ford F250 at $571.60. Immediately after placing the order, I emailed the email on the PayPal receipt to either cancel or adjust the order but 4 days later it shipped with zero response. I call CJ Pony and had a mind-boggling conversation with a customer service representative who essentially tells me the issue is my fault and that the email is not monitored. I send the item back as soon as it arrives and shortly after I receive an email about a credit memo with no context for an incorrect amount. For the last 6 months off and on I have left VMs and emails to inquire about the refund or potential credit and they never get back to me. I'm tired of this. I am meeting with my legal services later today as CJ Pony has committed theft. CJ Pony has displayed willful defiance in returning my money as they have eliminated any avenue of me obtaining what is mine.

I purchased nice looking tail light guards for my new Jeep JL Sahara $140.00 for the set. In less then 2 years the paint is all peeling off. Their made of pot metal and sprayed black, no primer. Supposedly their warrantied for 5 years, but I get the run around. I've sent pictures with no response. I removed them to send them back and I'm told I have to send them to someone else, I purchased them from CJ Pony ! and they never send me an address to send them to. Everyone listen DO NOT buy anything from this company, they just give you the run around ! I was contacted by Barbara Chastain from CJ Pony, she is the only one that helped me. Other people I spoke to hung up on me. She took care of the problem and had new ones sent to me which I received today, 6/8/22 She is also asking the company another question which I had. If you have any concerns contact her, she seems to be the only one doing her job and is very cordial.

I ordered FOUR LUG Legendary GT-8 wheels and the center caps back in March 2022. Their website said that the wheels and center caps were in stock. The wheels came but they were FIVE LUG wheels. The center caps have yet to arrive and today is the last day of May 2022. I have called and left messages and emailed them numerous times and all I get is an answer machine or an automated email. Terrible.

So I ordered a set of chrome BBK headers and valve covers for my 302 sbf, when I finally got my order over a month later the headers are not chrome. So I phoned and sent them a picture of my order ( which states they are supposed to be chrome) and they till me I got what I ordered ( which are not chrome) and they are not doing anything about it. This is the worse customer service I have ever had and wouldn't recommend doing business with this company, they won't fix there wrong doings or admit to them. If there was an option for negative stars I would have pick it I would put a picture of my order on here but it won't let me paste it.

Sorry company. Do not do business with!

I have a weird interaction with CJ Pony. I have been evaluating a customers cars parts required over this last weekend and adding to my shopping cart. When I was satisfied that I did not miss anything I wanted to place order….. but I noticed that the prices of some items were inflated overnight. Some items were a 25% increase overnight. If I was not paying attention I would have gone ahead and been out of picked by 355 dollars! Something really weird about CJ pony shopping basket experience. Have not seen this anywhere before! It made me wonder if it is a sales ploy. Anyway still need parts, so someone please contact me from CJ Pony.

CJ Pony Part Review. I purchased over $400.00 in parts for my 2021 Ford Bronco from CJ Pony Parts (trail armor). After speaking with my body shop guy, I learned that the parts ordered would cause permanent damage to my paint (which was not indicated in the item description). I reach out to CJ Pony Parts to request a full refund (mind you one of the two packages still hadn’t been received by me yet). The response I received from customer service was mind blowing. The refund was authorized but only after multiple email exchanges, sending pictures of the items (remember one package hadn’t been received by me yet) and I then I advised that, “You may send the parts back using the shipment method of your choice, as you are responsible for return shipping costs.” Really?! I am responsible for shipping on an item they sent out that causes permanent damage to vehicles. Not only will I never order from CJ Pony Parts again, but I would discourage anyone from doing so either. Any/all future orders for parts, accessories, etc. for my 2021 Ford Bronco will be placed thru Bartact (who has AMAZING customer service), the dealer or Amazon (who has better customer service than CJ Pony Parts).

Paid an extra $66 for next day delivery, said I would receive my products on 5/11. Looked at the tracking earlier today 5/10 and it said it was still scheduled for delivery on 5/11. Just looked at 10pm to ensure my delivery was still on time…..it now says 5/12. I needed them tomorrow for a reason. Another scam company, stick with American Muscle people…..this place is a joke.