CJ Pony PartsReviews of cjponyparts.com

During a two year complete restoration of my 1973 Bronco, I ordered multiple times from CJ Pony Parts to include a new steel hood. When the shop was finally ready to replace the hood and put the truck into the spray booth, the shop opened the box to find a Mustang Floor Panel not a Bronco Hood for the 66-74 model. When I called to get the situation fixed - I waited 1:20 on hold waiting to speak to a sales rep who informed me that they were not responsible for replacing the hood as it was past their warranty window. I spoke with a supervisor the next day and was given the same BS excuses of CJ Pony not responsible for shipping the wrong part in the first place. I'm out another $500 on a new hood and will have another month waiting to get this project finished. I've had the Bronco since 1993 when I was just starting my military career that only ended in 2020. I learned in my 30+ years in the service, you are a man of your word or you are nothing. I will never order from CJ Parts again, and recommend you do the same. CDR Dan O'Shea (SEAL) USN (ret)

Not a big fan of CJ pony parts. First time ordering from this site and it wasn’t a pleasant experience. I never received my parts I order and now I have to eat the cost ($217). Customer service Is also a problem. Don’t waste your time, go to American muscle.

I hate to write this about a company, but this is one of the worst regarding customer service. I ordered a few products on 22 Nov 2023 but did not receive one item, so I contacted them via the website. I prefer this as there is a record of communication. I was working with the customer service rep and was told that a part would be sent to replace the missing one. I thought this was great, and they were going to pull through. I was notified on 28 Nov 2023 that the vendor was sending a new part out. No info until 07 Dec 2023, and after I contacted them again, I was told that it was back ordered until 15 Dec 2023. I appreciated the update and notified CJPonyparts that I decided to file a Paypal dispute, which protects me in case the part does not show up. Immediately I was contacted by Emily D (fraud specialist), who said they could not communicate with me due to the dispute. The rest of the conversation was held on Paypal through the dispute process with a very snarky customer service rep. First, I was told that the part was shipped, then they said I never paid for it because it was a back-ordered part, then after I explained the whole situation again, they said well, "it's my fault for disputing." After all, is said and done, PayPal reviews all the information from both parties and errs in my favor. I was refunded the amount of the part (from Paypal) but not including tax. CJ pony parts canceled a few items I had ordered that were still on backorder, and now they have canceled two more of my orders. I contacted them today to request information, and they stated, "When a customer disputes a charge with us while the dispute is still active, the account will temporarily be locked. If the dispute comes back in the customer's favor, their account will remain locked until the disputed amount is paid back to us. In this case, your account will remain disabled since the dispute came back in your favor. To be able to continue placing orders with us, $297.99 is owed to your account." Buyers beware of this business. If you use a protection service like Paypal and are favored with the results, the company holds it against you.

Ordered a Christmas gift and unfortunately I trusted the search engine with everything about the vehicle entered correctly and received the wrong part. Don’t expect help returning bc I was quoted $170 to ship back

I ordered the J&L Oil Separator Kit 3.0 Black Anodized Driver Side from them and when I received it the plastic piece on one of the lines to the catch can was broken. I got a return authorization and sent them a pic of the part. When they received it I was told that I must have broken it so I would not be receiving a refund. Asked to speak to there manager/supervisor (Scott) but he never had the curtesy to call me back. When I received no satisfaction from them I went to PayPal since that's how I paid. PayPal got my money back (thank you) but now CJ Pony Parts will not sell me anything because of the chargeback. As a consumer this is not how you treat your customers (like the bully on the block) and I recommend to anyone who is thinking of buying from them be careful.

I ordered seals over 200 dollars worth, my order was cancelled, I contacted CS, talked to Stacy, I needed my product for a customer, so I was assured it was cancelled, and ordered elsewhere, then 2 weeks later I was charged again and sent part, so I try to get a refund, and they won't send me a return label to ship back, so I have to pay more shipping, I will Never do business here again, if I can't get a part anywhere else but here, I'll refuse to Ever get anything from here. I've called SEVERAL times, I have already Emailed SEVERAL times, I have to pay to ship back to you, after I've already paid to have it shipped, Do you not provide return shipping labels,???After YOU cancelled my order, Then Charged me again!!!!!

I've used CJPonyParts for over 10 years and have spent thousands of dollars there. I'm not a new customer. They have always been so great to work with. The past few orders have been fails though. For example, I have an order that shows, "Processed" on Nov 8, but no update and today is the 30th. I sent a request via the useless chat bot for an update, no response. Customer service seems to be going downhill and that's such a shame. I'm not sure what the issue is, but for me, CJPonyParts is such a valuable asset as I rebuild my car and I need them to be better. UPDATE #1: Adding 1 more star to my review. Barbara responded to me 11/30 with an update on my order. Still doesn't fix the customer service issues that are ongoing, but one thing is certain, CJPonyParts remains the definitive source for Mustang parts. I hope they will listen to their customers and drive customer response improvements. Thank you, Barbara, for the response. UPDATE #2: I returned the headlights to CJPonyParts per instructions and was told the correct headlights were probably 3-4 weeks out, which I completely understand. However, I was really excited to see the next day, headlights shipped!! They arrived today and not only are they the wrong headlights....they are the EXACT ONES I JUST SENT BACK. They simply turned the box around and shipped me the same wrong box. Downgrading my experience to a 1. I'm so very frustrated at the decline of an awesome supplier.

Lorem ipsum dolor sit amet, consectetur adipiscing elit.