Jesse G.
Refusing the acknowledge a return
My son ordered a radiator that fitment showed was a fit, turned out to not (even close) be a match. No problem, but CJPonyparts has gone all but radio silent on getting the return, obviously trying to run out the clock on the return. don't buy from them. They're not honest. Edit: they finally made good on the refund...still cost $80 to ship the part back, which they didn't cover... Original review still stands.
Response from CJ Pony PartsAug 17, 2023
Thank you, Jesse, for taking the time to share your experience. We are very sorry that our product was not a fit and the associated process of returning it has caused inconvenience and frustration for you and your son. Providing excellent service is important to us please email me at [email protected] if you could include your invoice number. I will investigate this issue. This will help with resolving the matter quickly. We can sincerely assure you that the customer's satisfaction is paramount to us and that we don't want any customer feeling misled or ill-served. Again, thank you for bringing this matter to our attention so that we can take prompt action. Barbara C (Customer Service Representative)