Crystal
Slow! Slow! Slow!
I ordered online. A couple of items I did not like. Went to the store to return them. The cashier said “ I can’t do returns , the other cashier will have to do it. Who was busy, would you like to look around? Sure , I picked out a couple of new items to buy. Went to the register, there is now someone ahead of me returning items. It took 45 minutes! I am not kidding, one return, I was next in line , the women put shading something at the next register, halfway through her transaction says she wants to get her return taken off her card first, so they said well we will have to have the 1 sales associate who can do returns do it , and they were going to have her bump the line in front of me! Another 45 minutes, I dong think so!One of the sales people looked right at me and said” sorry” , I said can I have my bag of return stuff on the back counter? And I laid down the purchases I was going to buy and said” I cannot do this, this is terrible, and walked out of the store. Only 2 registers, only one person who can do returns, 45 minutes to do a return. This is not the first time I experienced extremely long wait times in the store. Get your system together, your computer/ online system is not up to par. It’s embarrassing even for your own employees, who are always apologizing for how slow it is. Fix the process. I however have decided it’s just not worth it for clothes that are overpriced and made in China, I will be shopping elsewhere.