City Life DirectReviews of citylifedirect.com

My boy ordered shoes from this company, and since we were given a date of 1st april, i called to check the status of the order and was met by a rude man on the phone, who thought i had an attitude when i was asking him to clarify something i didn't understand properly. Later he told me he didn't like my attitude when i told him he was speaking to a customer. I told him to pass the phone to someone else, if he didn't like my voice, which he didn't, asked me to keep my attitude to my self, asked if i understood english, and finally slammed the phone in my face. I have no idea as to why i had to deal with an American telephone number anyways. Doubt i will ever let my boy order from them again. They don't have any respect for their customers. I have written to the company about this phone call, and am awaiting a response.

Oh, no!! I am looking at other posts, here, and this is bad. I also ordered shoes, for $89.99!! I have called two or three times, so far, and the only man I spoke to every time refused to give me his name. When I asked about my order, they had already taken my money, he began to shout and scream at me. Please do not order from this company! I placed my order on March 3, and it has not even made it to USPS for shipping. I will try to call again, and if I cannot get it resolved this time, I am turning them into the BBB. It was the very rude response that I received upon simply inquiring about my order that made me very unsure of my decision to use this company, and it made me wonder if I had been ripped off. This man, I will call him "Mr. Customer Service" because he refused to give me his name, began screaming at me and talked over me, despite that I was politely inquiring about my order, on the several occasions that I called. I finally did receive my order over two months later, but it would not be unbecoming for this company to work on its customer relations and perhaps setting up a training program for Mr. Customer Service to learn how to act with civility to the customers who may even use them again -- or not. My review will stay on one star, and I will not use this company again.

Ordered a pair of shoes. received wrong color. This company would not respond to emails or calls to correct issues. when I spoke to a live chat they told me I got what I got and they would not send the right color ones. customer service is the worst ever. all I wanted was my space jam 11's.

Ordered shoes for my grandson. They arrived shrink-wrapped from China without a box and are garbage. No support at all for the foot and made extremely cheaply.The hard white sole looks like styrofoam. Glue shows where the toe connects. The website shows great looking shoes, but the quality is really poor. The price was low, but I thought he could wear them for awhile anyway and he really wanted them. These are just a joke. I wish I had seen these poor reviews earlier

They are scammers

Please do not buy from this siteI ordered 3 side tables Mid February still waiting for them, I did receive a delivery late, on the box showed The dimensions of one coffee table not 3 side table do I refused the delivery .. I wrote a review on this site and a Samantha replied back saying it was probably was the 3 tables put in the wrong box and I shouldn’t have rejected it but to contact her straight away and she would sort it out .. I have now emailed 6 times to no avail, a man called Martin emailed said he would look into it and let me know the delivery date that was weeks ago never got back to me . Still don’t know when I will get my tables Avoid !!.

Shocking customer service,bought a tv unit 1st March,every part was broken,contacted them and said they advised to send back broken parts which was the whole unit,have emailed them 17 times no reply,I have sent the unit back still no refund NEVER ever buy from this company again Been to which they are going to get them

Not received my refund!