CisionReviews of cision.com

Scam calls from them, doesn't ring when you call back eventually goes to a recording of a guy pretending to pick up and speak to you

We had high hopes that this would really help our business and build our brand. All based on the very slick and detailed demonstration given by the sales team member we initially dealt with. He was very helpful. However, once the money was paid, the initial 12 month contract signed, and we were handed over to our 'account manager', the support was minimal to nothing. No responses to emails and our 'account manager' didn't provide a phone number. The software is painfully slow and freezes regularly. They don't appear to update their contact lists, as they claim. For one press release I had a 25% 'bounce back', which is pretty high, when they claim their database is updated by a "huge research team that do nothing other than check and update contacts". Buyer beware: There is a 90 day cancellation policy or the contact automatically renews when the year is up. Luckily we weren't caught out!

Cision are scammers. They forced me to sign a contract for two years. I had to prepay for all news releases for one year over $10,000. I didn't even used them all because there was almost zero impact from their releases. They are not obviously high rated by other Online News outlets and there is no any reputable News agencies who pick up their PR. I was surprised when next year I received a collection request for thousends of dollars and the explanation was that they don't charged based on actual work but based on contracts.

We would give 0 stars if possible. This is the most overpriced and misleading company we have dealt with in more than 25 years. They made promises to us about distribution and outcomes that were untrue. They have no flexibility and terrible customer service. Just awful!

A horrible, unprofessional company that harass you to pay them saying anything you want to hear, then once you have paid everything change. Their staff are incompetent and use Indian call centres to chase you for more info without any security. Do not trust these people or you will be taken for ride

They wheel and deal you into an auto-renew that must be canceled 90 days before the next renewal. Their "reminder" went to my spam. I called 87 days before the end of my contract (because I do not need any media tracking), and not only did they not listen nor care --- they unilaterally increased my fees by $1,250 --- making it $6,250 that I will be paying them for not using their service. Also, before they were under new ownership, we could renew our list service for a few hundred dollars --- why on Earth did the price increase to over $1000 when dead humans are still listed, and well-known trade publications are not? They ask that we, as users, let them know all of their errors in lists (that they should be checking themselves with the enormous prices they charge). Sure, I have a LONG list - for a discount, but that wasn't an option. Three months after I begged them to let me out of my contract a tone-deaf rep had the audacity to ask if I wanted to discuss contract and service upgrades. Talk about bottom-line greed. There is zero customer service or options for small businesses, non-profits or education. Most other media tracking and monitoring offer these options. They wouldn't even downgrade me to the list service only. As an educator, this "service" is costing me more than 10% of my salary. They are becoming as antiquated as traditional media relations. Do not let them hold you hostage - like they are doing to me.

I liked PR web - the service was fast, economical, and easy to use. Cision took over and the service took a complete dump. They auto-renewed us, even when I asked them not to (we still hadn't used the allocation we paid for.) Run away from these clowns. All they want is the next buck.

Cision provided a quote for a specific set of services, then added additional services that were not discussed with us and NEVER agreed to, and charged our credit card 2.5x more than the original quote! I've contacted them multiple times since this occurred on November 4, 2022 to remedy and they have provided zero solutions. Fix this Cision.