CisionReviews of cision.com

I'm looking forward very much to ending our relationship with Cision due to ongoing problems - constant missing coverage, Teams integration not working and just really painful follow up required. Sales team sold us a product that doesn't function as promised. Avoid

Disaster!!!! They added my personal e-mail to their database, so for the last 2 weeks I have been receiving e-mails in French nonstop!!! And to remove my e-mail form their data, they are requesting me to have Team's meeting!!!

Questionable Auto-renewal policy, and even after canceling the auto renewal, they still charged me for membership. As another reviewer wrote, contracts are renewed automatically unless canceled at least three months before the end date. This setup feels intentionally designed to trap customers into another year of services without their explicit consent. How many people read that fine print and remember it nine months later? In addition, I've used them for two different press releases, and neither had any results that even made sense. Their "results" were in other states with media that wasn't even connected with our industry with no proof of publication.

Maybe the worst customer service in this business! Probably the worst customer service on the market. Customer service didn't get in touch for days, then they sent us the same standardized email for over 12 (!) weeks saying that they were looking into the problem and that another department was needed. In the end, we received an email saying that the problem could not be resolved. Some expensive services were simply not available and were not refunded. The quality of the contacts, mailings and media monitoring is below average and costs far too much. All in all, unfortunately the worst decision our agency has made in a long time!

yes no somting

My experience with Cision was deeply disappointing, largely due to what I perceive as questionable business practices. While the company presents itself as a leading platform for public relations and communications, its approach to customer relationships left me feeling misled and undervalued. Questionable Business Practices One of the most prominent issues I faced with Cision was their auto-renewal policy. Contracts are renewed automatically unless canceled at least three months before the end date. This setup feels intentionally designed to trap customers into another year of services without their explicit consent. For those who may not thoroughly review the fine print, this can come as an unpleasant surprise and feels less about customer satisfaction and more about securing additional revenue. To make matters worse, the company employs aggressive upselling tactics. On several occasions, I found myself charged for services and upgrades I didn’t explicitly ask for or agree to. This practice gives the impression of a lack of transparency, making it difficult to trust their intentions. Customers should not have to comb through every invoice or interaction to ensure they're not being billed for unwanted services. High Costs Without the Value The pricing at Cision is undeniably steep. Premium costs should typically come with premium performance, but that was far from what I experienced. Even as a professional copywriter with extensive expertise, my press releases performed poorly on their platform. Despite promises of strong distribution and notable visibility, the results fell short, leaving me questioning the platform’s effectiveness. Ultimately, the return on investment did not justify the significant expense. Poor Customer Service Adding to the frustration, the customer service offered by Cision left much to be desired. When a system update was introduced, I reached out for support, only to discover that the representative I contacted didn’t understand how to use the new system. This lack of knowledge and preparedness further eroded my experience, as I received little to no help resolving the issues I faced. A platform of this scale should provide training and accessible assistance to its customers, but that was not my experience. Final Thoughts Cision’s questionable practices, including their rigid auto-renewal policy and aggressive upselling tactics, make it difficult to view the company as a trustworthy partner. Combined with their high pricing, disappointing performance outcomes, and inadequate customer support, my overall experience was far beneath expectations. If you’re considering Cision, I strongly urge you to scrutinize the contract terms, closely monitor all charges, and explore other platforms that place greater emphasis on transparency, honesty, and customer success.

This company has outsourced everything to AI and it shows. You can't easily get hold of anyone on support and basic media contacts and main UK publications are not easily found on the platform. It was much better when it was Gorkana and there were humans doing research behind the scenes. The database is also not easy to use.

In my experience, the price does not match the quality of the results. The team is extremely hands-on during the sales process, but then very hands-off despite their claims to be there for you.