CircleReviews of circle.so

Horrible is an understatement. I have been trying to sign up for a website that uses circle, and I keep redirecting to some other community login page. What a waste of time!.

I created an account through a local organization. When I deleted it, I was informed that I still had an account with Circle. I combed through their website for a way to delete it. I ended up needing to send them an email requesting deletion. Finding the email address was also not easy. When I finally sent them an email requesting deletion they wrote back and made me respond with another email confirming I wanted deletion. Good riddance!

If you want a masterclass in how to make a simple account cancellation feel like a hostage negotiation, look no further than Circle's support team. Our CMO created this community on behalf of the company. She is currently on maternity leave, legally protected leave, during which she has zero obligation to check a work inbox, let alone jump through Circle's hoops. So our CEO, the actual legal representative of the company, stepped in. She explained the situation. She sent Circle's support team a legal government document proving she has full authority to act for the company that owns this account. Circle's answer, days later, after making us wait through multiple "just checking in!" emails: not good enough. They want the one specific personal inbox of someone on maternity leave to personally confirm it. Their brilliant suggestion? "Just CC her." As if a company's legal right to cancel a subscription should hinge on interrupting someone's protected leave because a support agent can't be bothered to accept a notarized company document as proof. This isn't "security," it's a stalling tactic dressed up as one. There is no escalation path, no supervisor offered, no policy exception process, just the same canned line copy-pasted over and over while the days rack up. If Circle can't explain what a company is supposed to do when its account creator is unreachable, on leave, sick, or gone, then their cancellation "process" isn't a security measure, it's a trap designed to make you give up. Do not sign a company up for this platform unless you enjoy being held hostage by your own subscription.

Loved Circle in the early days. We were an early adopter. Since then, it's become more commercial, more complicated and shiny new things are prioritised over basic functionality. For example, even though we're on the business plan ($199/month), we can't bulk delete members from a space group without upgrading to the Plus plan ($649/month). So each year we're going to have to go through and manually delete hundreds of members. It's basic functionality that you would expect a newly developed app in its beta phase to have. It's a shame - I've asked support to help us out but they say they can't, and there's no complaints email address, so the only recourse I have is this negative review which I'd be happy to revise if they can fix the issue.

Tried Circle years ago, then again recently. It's near perfect now. What isn't perfect—far from it—is allowing me to pay >$200 to upgrade to a business plan, but not telling me that I can't invite more than 5 members a day for the first 3 days. Because I told a class full of people that I'm going to invite them into the new community I've built on Circle, only to have to then later, after realising the bulk tool isn't working, find your docs that describe this rate limit—but only in terms of the bulk tool—so I then invest another hour manually entering everyone one by one, and of course, that route still doesn't work. Great work on the product, but this is such a mind-bendingly asinine oversight. Support? 48 hour wait (via email). Yours truly, the latest (maybe tiredest) and certainly most frustrated member of Circle. Please fix this.

CS is useless to help cancel accounts.

The interface looked like a genuine upgrade. A few months in, we'd reversed the entire migration and moved everyone back to our original setup. The data loss was the turning point. Hours of custom page work my co-mod had built disappeared without warning, without a backup option, and without any recovery path through support. That kind of loss is unacceptable for a platform communities are expected to trust their content to. The member opt-out issue compounded it — users had no way to leave sub-groups independently and had to message an admin for manual removal. We watched that erode member trust in real time. Support, when we eventually reached someone on a frozen leaderboard issue, asked us to restart the ticket from scratch after weeks of waiting.

For some reason, Circle has given community admins the ability to prevent members from leaving. You have to message the admin and ask them to remove you from the community. If they choose not to, or they're unresponsive, you're just stuck in the community.