Cinderella of BostonReviews of cinderellaofboston.com

I HIGHLY recommend Cinderella of Boston!!! AMAZING shoe QUALITY (materials AND construction), UNBELIEVABLY REASONABLE PRICES, MANY STYLES my teen daughter and I could agree on! My daughter has ‘petite feet’, so it is NEARLY IMPOSSIBLE TO FIND shoes that she likes in her size. I have spent countless hours online combing through ‘Little Girl’ shoes looking for ‘mature’ styles she might like (they are rare). I PREVIOUSLY ORDERED FROM ANOTHER ‘PETITE SHOE’ COMPANY and had a DISASTER of an experience. The processing/shipping time was extremely long (the other company’s shoes are ‘handmade to order’ and come from China), the worst quality (very cheap materials, visibly asymmetrical, visible glue, missing gemstones, very poorly packaged for shipping – I paid $120 for this one pair of shoes). There were untrustworthy business practices (after weeks of back and forth with this company, I was told I would only be granted a refund IF I removed my honest Trust Pilot review – my credit card company immediately provided my refund upon reviewing my picture/email evidence). When I recently discovered Cinderella of Boston, I was skeptical due to my previous ‘petite shoe’ company experience. I am honestly ELATED TO HAVE DISCOVERED CINDERELLA OF BOSTON!!! I love the VARIETY of casual, sporty and formal shoes in petite women’s sizes. They are CLASSY, ELEGANT and SO WELL MADE. I found the PRICES EXTREMELY REASONABLE while ordering, but I realized they are a STEAL when I received the shoes and saw their AMAZING QUALITY. The materials and the construction look ‘expensive’. They were PACKAGED WELL and I RECEIVED THEM LESS THAN ONE WEEK (free shipping) AFTER ORDERING (in addition to them processing the order quickly, they are shipping from within the US). There is a sizing chart present on each shoe selection page. These are custom sizing charts so if an offered style runs larger or smaller than their standard, you are not only given notice on this page, you are provided a custom chart that tells you the best shoe size for your length of foot (in inches and cm). You can also send them your measurements (easy foot measuring instructions on the website) and they will tell you which sizes will best fit you. Unfortunately, I did not take my daughter’s foot width into consideration when I made my purchase so I have had to exchange all the shoes for ‘wides’. When I contacted Cinderella of Boston requesting exchanges, I promptly received a response. There was no hassle, no hidden ‘restocking’ fees and the exchange process was easy. I was treated like a valued customer by a friendly representative and I really appreciate that (thanks, Mike!) There has been no incentive for me to give this praise. From my experience, I have found it can be difficult to find good service and quality at reasonable prices. When I experience it, I like to share with others, just as I warn of terrible experiences. Long story short, Cinderella of Boston is trustworthy, they offer exceptional quality shoes at incredibly reasonable prices, there is NO HASSLE if returns/refunds/exchanges are necessary, they respond quickly and they value their customers.

Terrible. Don’t even try this. It’s hard to get accurate size and they wont allow you for exchange! They would just say they didn’t receive it! They are little scammers. It happened to me twice.

I used to LOVE Cinderella of Boston. They were my go-to for decades and I probably purchased over a hundred pairs of shows from them since the mid 1980s. But something is wrong these days and it’s sad and frustrating and upsetting. I ordered 5 pair of shoes in March (you have to order as soon as the season catalog is released because once a shoe is out of stock you’re out of luck.) They charged my credit card immediately but I didn’t receive my shoes until May. When they finally got here, four of the five pair didn’t fit right and needed to be returned. Usually not an issue - I paid for the $15 return label, and shipped them back. And never got a refund. I could see when they were delivered from the tracking number and waited a couple of weeks. When there was still bo refund issued I emailed them and never got a response. I emailed them six times and finally got a reply that their “bookkeeper had been out” and the person that replied said that they’d be catching up soon. I waited another three weeks and nothing. Now no one replied to my emails and no one answers their phone. After two months I finally disputed the charge with my credit card company and they issued a partial refund. It’s now the beginning of September and I am yet to get any kind of response from COB. I won’t be ordering from them again (needless to say) and would caution anyone else considering buying from them. I know they’re a small business and would love to continue to support them but something is seriously wrong there.

When I can, I buy all my shoes here. It is SO hard to find good shoes as an adult with a size US 4.5 shoe, but Cinderella of Boston specializes in high-quality affordable shoes for the petite woman. I have bought at least five pairs of heels from them, and I have never been disappointed. The shoes look just like they do in the picture are arrive quickly in the mail. I've been using this website since the late 2010s and none of the shoes I've bought have started to deteriorate yet. Honestly, I've never had any complaints, so I don't know how their customer service is, but I would 10/10 recommend shopping here.