ChyrbabyReviews of chyrbaby.com

Site à éviter : matière du produit commandé déplorable (soit-disant "satin" mais pur synthétique), couleur et forme qui n'ont rien à voir avec la photo de leur site et aucun retour possible s'il ne s'agit pas d'un problème de qualité : ils vous proposent alors de garder la roble (invendable) contre un remboursement "partiel" d'un montant ridiculeusement faible (19$ pour un achat de 130$) qu'ils ne m'ont toujours pas remboursé malgré de nombreuses relances.

A fuir absolument ! Une arnaque totale. J’ai reçu ma robe, très choquée. Elle ne ressemble en rien à la photo du site, pas la même couleur, une qualité horrible. J’ai payé plus de 100 USD une robe qui finira à la poubelle car le vendeur refuse le remboursement et veut me faire supporter les frais de douane et d’envoi. Ce site pratique des techniques commerciales trompeuses dont le seul but et d’arnaquer les clientes. Je suis très déçue et ne comprends pas pourquoi on les laisse faire en toute impunité. J’ai des photos à l’appui.

Don’t know why it says I’m a satisfied customer because I certainly am not! I ordered a dress that took 3 weeks to arrive! I verified with them via email that a UK16 was a US12. They verified this. The dress arrived and I was so disappointed 😔 it was very tight fitting and had some sort of attachment at the waist that can’t be seen on the model! Had I have seen it in a shop I would definitely not have bought it! Well the return process….OMG so so difficult. It would have cost me 1/3 of the price that I paid for the dress to send it back! After numerous emails I settled for a 15% discount but I’m just going to put the dress in a charity shop! Although it’s advertised as a company in USA the dress was shipped from China. There are so many other online shopping companies that are true to size and some even let you try clothes on before purchasing. Just be aware that if ordering from this company the chances are you’ll have a battle on your hands for any returns!

I ordered two dresses to try on for my step-daughter’s wedding. The two dresses received did not look like the photos at all. Too much heavy fabric and so ugly. Stiff and cheap. No zipper. Poorly made - one side higher than the other. They looked awful and not soft and flowy like the photos and descriptions. I asked to return them. DO NOT order from this company (if you live in the US) unless you are 100% sure you will keep the garments. They offered $20 for an almost $200 purchase and would not give me a return QR code so post office could track the return to China. I am sure they would say they did not receive the dresses and I would be out another $80. They were unwilling to negotiate anything about the return or give a FAIR rebate, citing they are a small business and have many costs. Just a horrible experience. So I am out $200 and the dresses are being donated to Goodwill.

I was very disappointed with my experience ordering from Chyrbaby. I placed an order for three dresses on April 18. None of the dresses were custom-made items, yet my order did not ship for more than three weeks. The lengthy delay was frustrating, especially since there was no indication at the time of purchase that processing would take this long. When the dresses finally arrived, unfortunately none of them fit properly. I contacted customer service regarding a return and was informed that I would be responsible for shipping the items back to China at my own expense. I was advised that return shipping could cost between $60 and $120 USD, in addition to the original shipping fee I had already paid, and that customs fees could also apply. By the time all costs are considered, returning the items would likely cost so much that obtaining a refund becomes impractical. This information was not clear to me when I made the purchase. While customer service did respond to my emails, I found the communication process frustrating. My inquiries were answered by multiple different representatives, and each time it seemed I had to re-explain my situation and concerns from the beginning. This made it difficult to resolve the issue efficiently and left me feeling that my concerns were not fully understood. The return process feels structured in a way that discourages customers from returning items, even when the products do not fit. I would encourage anyone considering ordering from this company to carefully review the return policy, understand where returns are processed, and be aware that returning items may require expensive international shipping to China. Based on my experience, I would not order from this company again. I strongly caution anyone from doing so if you expect anything in a timely manner and are not absolutely certain the item will fit. Not good enough. Do better!!!!!!!!!

Extremely poor and unprofessional customer service I ordered two dresses in standard sizes, but the items I received did not match the product presentation. One dress had the wrong design, and the other one was the wrong color. Customer service has been extremely inconsistent. Different representatives gave different explanations, different “policies”, and different refund offers. One representative offered me a USD 60 refund, which I accepted, but later the offer was changed to USD 39. Instead of honoring the original offer, they reduced it. This was despite my original order being approximately USD 196. Based on my experience, this company is not serious or trustworthy. They refer to lighting, screen settings, policies, and internal approvals to avoid taking responsibility and refunding the customer fairly. The whole process felt like an attempt to confuse and pressure me into accepting a lower refund. They also tried to make me place a new order by offering a future discount instead of properly resolving the issue. In my opinion, this felt dishonest and being robbed as a customer. It also appears that they control which reviews are shown on their own website. I left a one-star review there, but it is not visible. I would absolutely not recommend ordering from this unserious company. In my experience, they do not even deserve one star.

This company is a scam. They listed as in USA but it ships from China, returns are non existent after weeks of emails. The dress sent looked nothing like the advertisement. Dress was supposed to have beading they sent cheap white appliqué instead of color matching beads. The cut was nothing like the ad. The color was wrong. The fabric used was nothing like the ad. I took the lame dress to a seamstress. Even she couldn’t get it to look like the ad after altering $300 later. So now am stuck with a dress I hate for the day of. Cheap ugly dresses nothing like the polished ads. Bottom line wrong dress sent and they did absolutely nothing to resolve it. Worst wedding shopping experience I have ever seen.

Warnung, hier sind Betrüger am Werk, es wird zwar minderwertige Ware Versand, aber die Retour wird absichtlich beim Zoll liegen gelassen um das Geld nicht zurück zu erstatten.